← RingCentral Ideas

Settings and activity

22 results found

  1. call offers for the longest wait time

    150 votes
    New  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  2. hashtag # in RCX (IVRs and queue events)

    36 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  3. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  4. IVR Wait

    21 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  5. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  6. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  7. Ability to exclude internal calls from automatic call recording

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  8. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    22 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Lawrence commented  · 

    Vital for successful call handling by an Agent and to ensure valuable Agent availability time is not wasted.

    Lawrence supported this idea  · 

  9. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  10. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  11. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  12. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  13. Enhance Agent States

    49 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  14. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Lawrence supported this idea  · 

  15. receive 2 calls

    11 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Lawrence supported this idea  · 

  16. dashboards data refresh time

    56 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  17. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  18. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  19. Presence sync bidirectional visual delay

    33 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 

  20. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
    How important is this to you?
    Lawrence supported this idea  · 
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