Settings and activity

22 results found

1. call offers for the longest wait time

   193 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Apr 14, 2025

2. hashtag # in RCX (IVRs and queue events)

   40 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Apr 1, 2025

3. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Mar 31, 2025

4. IVR Wait

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   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Nov 7, 2024

5. Adjustment - Cancel call transfer Label

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   17 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Oct 16, 2024

6. Longer ring time for deskphone/softphone

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   22 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Oct 14, 2024

7. Ability to exclude internal calls from automatic call recording

   43 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Oct 6, 2024

8. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   23 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lawrence West commented  ·  Sep 23, 2024  ·  Edit…  ·  Delete…

   Vital for successful call handling by an Agent and to ensure valuable Agent availability time is not wasted.

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   Lawrence West supported this idea  ·  Sep 23, 2024

9. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Jul 10, 2024

10. RCX - ability to disconnect the 3rd party when using transfer or requeue

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 10, 2024

11. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

12. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

13. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

14. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Lawrence West supported this idea  ·  Jul 9, 2024

15. receive 2 calls

    11 votes

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    0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

    
    

    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?
    • 
      

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Lawrence West supported this idea  ·  Jul 9, 2024

16. dashboards data refresh time

    60 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

17. Percent calculation with filters - Business Analytics

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    22 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 8, 2024

18. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 4, 2024

19. Presence sync bidirectional visual delay

    33 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 2, 2024

20. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jun 13, 2024