Settings and activity

14 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 20, 2024

2. Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 9, 2024

3. Option for the user to choose the password set on their deskphone

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 9, 2024

4. Ability to set desk phone admin password through admin portal.

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 9, 2024
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   CRI commented  ·  Sep 9, 2024  ·  Edit…  ·  Delete…

   This is highly needed.

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5. Retain Caller ID information regardless of blind/warm transfer type

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   16 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more
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   CRI commented  ·  Jun 4, 2024  ·  Edit…  ·  Delete…

   This does not work on Polycom VVX450 sets.

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   CRI supported this idea  ·  Jun 4, 2024

6. Show Original Callers Number in Caller ID when Transferring calls to External numbers

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   Under Review  ·  8 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Jun 4, 2024

7. Allow Custom Wallpaper on Cisco phones

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   Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Apr 29, 2024

8. Customer wallpaper on Mitel 6900 series phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Apr 29, 2024

9. Background Wallpaper Logo / Screensaver

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Apr 29, 2024

10. Background Wallpaper, Branding of our Cisco Phones

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    CRI supported this idea  ·  Apr 29, 2024

11. Grant Custom Wallpaper On Phones

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    CRI supported this idea  ·  Apr 29, 2024

12. Ability to update key labels for lines

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    0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    CRI shared this idea  ·  Apr 29, 2024

13. Call Queue Position

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...

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    Under Review  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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