Settings and activity

14 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   650 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 20, 2024

2. Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 9, 2024

3. Option for the user to choose the password set on their deskphone

   25 votes

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   New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 9, 2024

4. Ability to set desk phone admin password through admin portal.

   41 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Sep 9, 2024
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   CRI commented  ·  Sep 9, 2024  ·  Edit…  ·  Delete…

   This is highly needed.

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5. Retain Caller ID information regardless of blind/warm transfer type

   217 votes

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   21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version 22.2 or later

   
   

   This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version… more

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   CRI commented  ·  Jun 4, 2024  ·  Edit…  ·  Delete…

   This does not work on Polycom VVX450 sets.

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   CRI supported this idea  ·  Jun 4, 2024

6. Show Original Callers Number in Caller ID when Transferring calls to External numbers

   66 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Jun 4, 2024

7. Allow Custom Wallpaper on Cisco phones

   26 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Apr 29, 2024

8. Customer wallpaper on Mitel 6900 series phone

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Apr 29, 2024

9. Background Wallpaper Logo / Screensaver

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   CRI supported this idea  ·  Apr 29, 2024

10. Background Wallpaper, Branding of our Cisco Phones

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    CRI supported this idea  ·  Apr 29, 2024

11. Grant Custom Wallpaper On Phones

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    CRI supported this idea  ·  Apr 29, 2024

12. Ability to update key labels for lines

    2 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    CRI shared this idea  ·  Apr 29, 2024

13. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

14. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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