Settings and activity

105 results found

1. Analytics report for IVR key presses

   108 votes

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   Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Oct 30, 2025

2. Default new users to Standard (Role)

   20 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Oct 30, 2025

3. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   29 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Oct 30, 2025

4. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   18 votes

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   New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Oct 23, 2025

5. RingCX increase Decibels (dB)/Amplitude file "ringtone.wav

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   10 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Oct 9, 2025

6. Use "document.title" to change Tab title in Google Chrome to automatically update to reflect the current status (ringCx

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   10 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Oct 9, 2025

7. Allow Use of any Number as Caller ID by Any User from Any Site

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Sep 29, 2025

8. Allow a custom rule to change call handling between internal and external calls

   23 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Sep 29, 2025

9. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

   34 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Sep 29, 2025

10. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    19 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 29, 2025

11. Option to Clear Password History or Allow Previous Password Reuse

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 25, 2025

12. Company Fax Number option to enable and disable

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 24, 2025

13. Remove Automatic check on "Add opt-out message" when sending SMS

    70 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 18, 2025

14. Pull QoS call score via API

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    28 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 15, 2025

15. Add "Missed Call" handling to Delegate Line Groups

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 12, 2025

16. Receive missed call notification for delegated calls

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 12, 2025

17. Recordings Delivery Audio Format

    13 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 11, 2025

18. Export message data in a readable format like a conversation in the app

    39 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 10, 2025

19. Have 911 call information on the Analytics page

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 9, 2025

20. Add Voicemail Transcription for Contact Center

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Sep 8, 2025