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Settings and activity

63 results found

  1. RCX Must Use CallerID Name Configured in REX

    3 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Erin Romero shared this idea  · 

  2. RingCX Add Bulk Disposition

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Erin Romero shared this idea  · 

  3. Deskphone reset to default after reboot

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Erin Romero shared this idea  · 

  4. ISP Connection Log

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Erin Romero shared this idea  · 

  5. Remove PIN in Call Queues

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Erin Romero shared this idea  · 

  6. RingCX Custom Role for Admins (Assign Queues)

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Erin Romero shared this idea  · 

  7. Sort Call Back Feature based on Caller's Timezone Requested

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Erin Romero shared this idea  · 

  8. Add BYOD as filter for deskphones

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erin Romero shared this idea  · 

  9. Button for callers to stop hold music

    1 vote

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    New  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Erin Romero commented  · 

    Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

    Erin Romero shared this idea  · 

  10. Call Queue - Remote Member Management

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Erin Romero shared this idea  · 

  11. RingCX External Alert for agent status (i.e. exceeded lunch break)

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Erin Romero commented  · 

    Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

    Erin Romero supported this idea  · 

  12. Service Status Notification Tester

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Erin Romero supported this idea  · 

  13. RingCX Dashboard Overview

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Erin Romero shared this idea  · 

  14. Disable Overall AI Assistant

    29 votes

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    New  ·  10 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Erin Romero shared this idea  · 

  15. Remove Log-in Limit for RingCentral Phone app

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Admin →
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    Erin Romero shared this idea  · 

  16. Add the preferred area code numbers instead of having it replaced by an existing phone number

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Erin Romero shared this idea  · 

  17. Pre-assigned Secure Code

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Admin →
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    Erin Romero shared this idea  · 

  18. Agent Analytics: Log Agent Queue Uptime

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erin Romero supported this idea  · 

  19. Live Queue Agent Monitoring

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Erin Romero supported this idea  · 

  20. Agent State Log in Analytics Live Report

    18 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Erin Romero supported this idea  · 
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