Settings and activity

17 results found

1. RingCX - Limit Access to Real-time Analytics

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  May 6, 2025

2. Ability to transfer to a RingEX extension in RingCX Single Pane of Glass

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  May 6, 2025

3. Capability to Add IVR Keypress to Route to an Auto-Receptionist Number

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Apr 16, 2025

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jethro supported this idea  ·  Apr 9, 2025

5. Disable Cross-Site Access Management by Default

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   Jethro shared this idea  ·  Mar 26, 2025

6. Stay on Available status when Rejecting Calls

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   Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jethro commented  ·  Mar 25, 2025  ·  Edit…  ·  Delete…

   By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.

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   Jethro shared this idea  ·  Jan 3, 2025

7. RingCX - Messaging Targeting Rules to Detect Digital Queue Business Hours

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   Jethro shared this idea  ·  Feb 17, 2025

8. RingCX - Email Parking

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   Jethro shared this idea  ·  Feb 17, 2025

9. RingCX - Matching disposition in Voice and Digital Queues

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jethro shared this idea  ·  Feb 17, 2025

10. Service Status Notification Tester

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    Jethro shared this idea  ·  Feb 4, 2025

11. Test Environment for Upcoming Service Updates

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    Jethro shared this idea  ·  Jan 31, 2025

12. Enhancement Request to show all extensions in the Corporate Directory

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    Jethro shared this idea  ·  Jan 8, 2025

13. Include an indicator of the Primary Number when downloading a User List

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    Jethro shared this idea  ·  Nov 15, 2024

14. Ability to edit global filters on a shared Business Analytics dashboard

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jethro supported this idea  ·  Aug 20, 2024

15. Improve exporting of data for RingCentral chats/conversations

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    Jethro shared this idea  ·  Aug 20, 2024

16. Analytics Report that includes both calls from RingCentral and Contact Center

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    Jethro shared this idea  ·  Aug 20, 2024

17. Assign phone numbers to CCRN in MVP Admin

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Jethro supported this idea  ·  Jun 26, 2024