Settings and activity

26 results found

1. Add Queue Time In Interaction Time if the Call Became Abandoned

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  Sep 4, 2025

2. Programmatically Download Images/Files in Message Data Exports

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  Aug 31, 2025

3. Option to file a carrier ticket to Vodafone

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   Jethro Gayares shared this idea  ·  Aug 28, 2025

4. Include Earbay Headsets to the list of recommended headsets

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  Aug 12, 2025

5. Allow Outbound Capability for Philippine Numbers

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  Jul 11, 2025

6. Report of disabled users including the number of days the extension was disabled

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  Jul 8, 2025

7. Retain Agent Data in Historical Reports After Removing Agent

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  Jul 1, 2025

8. Assign managers to agents in bulk

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Jethro Gayares shared this idea  ·  Jun 26, 2025

9. Option to Disable Account Validation

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jethro Gayares shared this idea  ·  May 27, 2025

10. Direct SMS for Voicemail/SMS Notifications

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  May 26, 2025

11. RingCX - Limit Access to Real-time Analytics

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  May 6, 2025

12. Ability to transfer to a RingEX extension in RingCX Single Pane of Glass

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  May 6, 2025

13. Capability to Add IVR Keypress to Route to an Auto-Receptionist Number

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  Apr 16, 2025

14. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jethro Gayares supported this idea  ·  Apr 9, 2025

15. Disable Cross-Site Access Management by Default

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  Mar 26, 2025

16. Stay on Available status when Rejecting Calls

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jethro Gayares commented  ·  Mar 25, 2025  ·  Edit…  ·  Delete…

    By default, manually rejecting calls in RingCX will change an agent's status to RNA. Instead, we would like to have agents stay on "Available" status when manually rejecting calls.

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    Jethro Gayares shared this idea  ·  Jan 3, 2025

17. RingCX - Messaging Targeting Rules to Detect Digital Queue Business Hours

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  Feb 17, 2025

18. RingCX - Email Parking

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  Feb 17, 2025

19. RingCX - Matching disposition in Voice and Digital Queues

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  Feb 17, 2025

20. Service Status Notification Tester

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jethro Gayares shared this idea  ·  Feb 4, 2025