Settings and activity

21 results found

1. AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Apr 2, 2026

2. Ability to see the weighted mean on Real Time Dashboards

   15 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Mar 20, 2026

3. Bulk import of phone numbers for the CallerID

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Mar 20, 2026

4. Bypass AI Receptionist Greeting

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Feb 26, 2026

5. dial by name directory with same first name

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Feb 23, 2026

6. Messaging data export in a more legible format

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Feb 20, 2026

7. connect the intercom Grandstream to RingCentral

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Feb 19, 2026

8. When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Feb 12, 2026

9. I need to set the maximum number of callers in a queue to 2

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Feb 12, 2026

10. BLOCK CONTACT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 11, 2026

11. Call transcripts in reports

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 9, 2026

12. Ability to Play Call Recordings via Direct Link Without Downloading

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 5, 2026

13. Keep SMS history indefinitely

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 5, 2026

14. adjust or change the length of the incoming digital chat audio

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 2, 2026

15. Control how fast text message sent out

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Jan 20, 2026

16. Adding multiple external number to answer call when call queue is busy.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Jan 8, 2026

17. RC Features on Embedded app on Teams

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Dec 18, 2025

18. Voicemail Caller ID for Transferred Calls

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Dec 18, 2025

19. Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Dec 17, 2025

20. Contact Email (optional)

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Adam shared this idea  ·  Jul 21, 2025