Settings and activity

37 results found

1. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   Keno Cruz supported this idea  ·  Dec 10, 2024

2. Show Original Callers Number in Caller ID when Transferring calls

   32 votes

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   Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Dec 4, 2024

3. Ability to change the audio conference call hold music - same as user hold music choices

   10 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Oct 24, 2024

4. Send Fax to multiple extension/recipient

   90 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Sep 20, 2024

5. Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Sep 11, 2024

6. Caller ID name should be visible for Toll Free

   153 votes

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   Future Consideration  ·  30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Keno Cruz commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   Toll free Caller ID feature

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   Keno Cruz supported this idea  ·  Sep 5, 2024

7. SKU to bill recording storage per minute (usage)

   4 votes

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   0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Aug 22, 2024

8. Increase amount of members for simultaneous forwarding in a call queue.

   22 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Aug 9, 2024

9. Option to disable outbound calls

   41 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Keno Cruz supported this idea  ·  Aug 8, 2024

10. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jul 9, 2024

11. Increase the number of Softphones per user

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jul 9, 2024

12. SMS forwarding settings

    57 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jun 26, 2024

13. Access all voicemail boxes from the App

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jun 26, 2024

14. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jun 26, 2024

15. Restore deleted fax messages

    23 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jun 7, 2024

16. Logging in using one credential to multiple devices.

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Keno Cruz supported this idea  ·  Jun 6, 2024

17. Add user level call waiting feature

    3 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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