Settings and activity

57 results found

1. Feature to remove the press 1 option on call queue calls

   34 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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2. Send Fax to multiple extension/recipient

   83 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rhimejane Cruz shared this idea  ·  May 6, 2025

4. Show caller ID when Transferring Calls

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rhimejane Cruz commented  ·  Apr 10, 2025  ·  Edit…  ·  Delete…

   Hello Team,

   The customer is requesting to show the originating caller ID even the call was transferred to another user using the Polycom phones for both warm and blind transfer.

   As of this moment, the originating caller id will show up on the other extension when the blind transfer was used but if they use warm transfer it will show up the caller id name of the user extension who transferred the call.

   https://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000NPzPIAW/view

   https://support.ringcentral.com/article-v2/Deskphones-Transfer-Calls.html?brand=RingCentral&product=RingEX&language=en_US

   Save Submitting...

5. Call Queue Notification

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rhimejane Cruz shared this idea  ·  Mar 6, 2025

6. Switch calls from deskphone to app and vice versa

   9 votes

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   0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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7. Outage/ Maintenance Notification on RingCentral Application

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rhimejane Cruz shared this idea  ·  Jan 23, 2025

8. The Ability to disable a specific feature on the Admin Portal

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Automatic Deletion of Call Logs for Common Area Phone

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rhimejane Cruz shared this idea  ·  Oct 21, 2024

10. Disable the Call Logs on Common Area Phone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Rhimejane Cruz shared this idea  ·  Oct 21, 2024

11. Sync contacts from portal to deskphones

    60 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Rhimejane Cruz supported this idea  ·  Oct 1, 2024

12. Transfer the call automatically from call presence

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rhimejane Cruz shared this idea  ·  Sep 10, 2024

13. Ability to Schedule Text Messages

    248 votes

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    49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

    Rhimejane Cruz supported this idea  ·  Sep 10, 2024

14. IVR menu loop

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rhimejane Cruz supported this idea  ·  Sep 6, 2024

15. Allow uploading of multiple contacts on the RingCentral app to make bulk SMS easier

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Rhimejane Cruz supported this idea  ·  Sep 6, 2024

16. Missed call should show on extensions that does not answer call in ring group or call queue

    21 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rhimejane Cruz supported this idea  ·  Aug 15, 2024

17. Service Status notification via Text Messaging

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rhimejane Cruz shared this idea  ·  Aug 13, 2024