Settings and activity

42 results found

1. ringcx recordings

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jacob shared this idea  ·  Jul 21, 2026

2. Easy access to all phone recordings from the app

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

3. Need to Disable Users Ability to Pause Call Recordings

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

4. Access call recordings for all users via Application

   26 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

5. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

   27 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

6. Download Voicemail Recordings from Admin Portal

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

7. Recover call recordings for past 90 days

   114 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

8. Access All Call Recordings from the 'Recordings' Tab

   8 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 21, 2026

9. Feature Request: Time Zone Configuration for RingCX

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  May 18, 2026

10. Clarify Error Message for Unsupported Transfers from RingCX to RingEX Extensions

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  May 10, 2026

11. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  May 7, 2026

12. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jacob commented  ·  May 4, 2026  ·  Edit…  ·  Delete…

    I can see that the status is set to planned, do we have any ETA as to when it will be available?

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    Jacob supported this idea  ·  May 4, 2026

13. Wrap Time / After Contact Work

    159 votes

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    Future Consideration  ·  20 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Apr 30, 2026

14. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Apr 29, 2026

15. Enhanced Agent Dashboards for Queue Visibility and Custom Statuses

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Apr 29, 2026

16. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jacob commented  ·  Apr 29, 2026  ·  Edit…  ·  Delete…

    We have just switched to using RingCX and this is what the manager requested almost immediately, is there any update as to if this feature will be getting added?

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    Jacob supported this idea  ·  Apr 29, 2026

17. Sync RingCentral Desktop Application With RingCX

    328 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Apr 22, 2026

18. Updating a Site Call Handling template should update the sites to which the template is assigned

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Mar 2, 2026

19. Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Feb 11, 2026

20. Call Log - Enhancements

    63 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Jan 4, 2026