Settings and activity

20 results found

1. Account-Wide Holiday Settings and/or Holiday Templates

   257 votes

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   30 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

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   Debra commented  ·  Oct 8, 2026  ·  Edit…  ·  Delete…

   TO ALL THAT ARE CHECKING THIS ONE.... HERE IS LINK TO AN OPEN ONE THAT WE CAN VOTE ON:

   https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/51087130-holiday-template

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   Debra commented  ·  Oct 8, 2026  ·  Edit…  ·  Delete…

   I don't believe this has been implemented. We NEED a true holiday table!

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2. Holiday Template

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Oct 8, 2026

3. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jul 6, 2026

4. Transfer out of Voicemail

   22 votes

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   Planned  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jun 25, 2026

5. Multiple voicemail greeting

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jun 25, 2026

6. Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jun 25, 2026

7. Upload Custom Voicemail Greeting

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   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jun 25, 2026

8. Multiple Voicemail Greetings

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   Future Consideration  ·  66 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jun 25, 2026

9. Desk phone should display the company number instead the number of the desk phone

   11 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Debra supported this idea  ·  Jun 25, 2026
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   Debra commented  ·  Jun 25, 2026  ·  Edit…  ·  Delete…

   If this is implemented it needs to be OPTIONAL. We do not want the phone numbers displayed on our phones so this would have a negative impact if we are not able to disable this feature.

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10. it would be great to "status station" to check the condition of a station

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Debra shared this idea  ·  Jun 25, 2026

11. Add condition to custom call handling: internal vs. external calls

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

12. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    32 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

13. Ability for Super Admins to enable users on Not Activated Status

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

14. Display user "accepting queue calls" status in the HUD.

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

15. Call Monitoring Status

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

16. Show DND status on Desk phone for colleagues to know.

    65 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

17. Call Queue Status Visibility

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

18. Port In Order Status

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

19. Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026

20. Physical phone accept queue calls status

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Debra supported this idea  ·  Jun 25, 2026