Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.

Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.

This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.

Requested Enhancement:

Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite the Work Hours greeting
Provide independent management options through:
Phone call interface
RingCentral App
Admin Portal
Allow users/admins to select which greeting they are modifying before recording

Business Justification:
Many businesses require different voicemail greetings for business hours and after-hours operations to provide accurate information to callers, such as:

Business availability
Emergency contact instructions
Holiday schedules
Support hours

Independent greeting management would improve customer experience and reduce administrative inconvenience caused by accidental overwriting of greetings.

Customer Impact:
The current behavior creates confusion and requires users to repeatedly re-record greetings to maintain separate messaging for work hours and after-hours scenarios.