Display user "accepting queue calls" status in the HUD.
Supervisors would like to see the "accept call queues" status of their employees in the HUD to prevent their employees from intentionally missing calls or forgetting to re-enable the toggle.
24
votes
Charles Dagis
shared this idea
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Alexander
commented
Would be very beneficial if HUD could show the status of queue users. We can currently see their general status (online, offline, on a call, etc) but we can not see any thing related to if they are currently accepting queue calls.