Settings and activity

12 results found

1. Enable AI transcription on Desk phone

   288 votes

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   Planned  ·  81 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rinol supported this idea  ·  Feb 10, 2026

2. AI Transcription

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Rinol shared this idea  ·  Feb 10, 2026

3. Company Phonebook for all users from one single upload

   73 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Rinol supported this idea  ·  Feb 10, 2026

4. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

   55 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rinol supported this idea  ·  Feb 10, 2026

5. Live Report License assignment/management

   3 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rinol supported this idea  ·  Feb 10, 2026

6. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   210 votes

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   Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinol supported this idea  ·  Feb 10, 2026

7. Automatic RingCentral Video Transcription and Recording

   24 votes

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   6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

   When automatic recording is enabled, the AI Meeting Experience also generates a transcription of the meeting. Both have been available for several years (transcription since 2022), and an IT admin can enable them in the Admin Portal. See Configuring company meeting settings.

   
   

   Rinol supported this idea  ·  Dec 30, 2025

8. Increase Data Retention of Analytics

   114 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Rinol supported this idea  ·  Mar 7, 2025

9. Analytics by Dept

   49 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rinol supported this idea  ·  Mar 7, 2025

10. Performance report align with user call logs

    101 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Rinol supported this idea  ·  Mar 7, 2025

11. Need option to schedule reports in Business Analytics with PDF

    78 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded
    Rinol supported this idea  ·  Mar 7, 2025

12. Call should not be detected as missed if it was answered elsewhere

    67 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.

    
    

    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Rinol supported this idea  ·  Mar 7, 2025