← RingCentral Ideas

Settings and activity

13 results found

  1. Ability to Login/Logout from Call Queues on Desktop Phones

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Dave supported this idea  · 

  2. Have the capability to receive paging from RingCentral App.

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Dave supported this idea  · 
    An error occurred while saving the comment
    Dave commented  · 

    Many companies are trying to do away with antiquated desk phones. Until RingCentral apps (all of them) can receive a page we will be stuck with desk phones consuming a license, taking up space, and gathering dust just to hear a page.

  3. Paging for limited extensions

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  · 

  4. Emergency page of more than 25 phones

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  · 

  5. Page to all phones on site

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  · 

  6. Increasing Paging Only group to more than 25 devices

    92 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Dave commented  · 

    I manage RC for a healthcare organization. In the event of a code blue (patient in critical condition or requires resuscitation) we need to page at least 100 phones. In some circumstances this can be literally a life or death feature. If bandwidth is the limitation maybe implement an on prem agent to receive and pass on the page. It would also be nice if the app and Teams plug-in could receive pages.

    Dave supported this idea  · 

  7. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dave supported this idea  · 

  8. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  · 

  9. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Dave supported this idea  · 

  10. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Dave supported this idea  · 

  11. Forward a voicemail message to another extension from RingCentral App, or by phone

    33 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dave supported this idea  · 

  12. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  · 

  13. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    34 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Dave supported this idea  ·