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← RingCentral Ideas

Settings and activity

15 results found

  1. Start/Stop Voice Call Record Time Logs Details

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Raymond supported this idea  · 

  2. Include agents with 0 result/count

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Raymond supported this idea  · 

  3. AI Transcription correctly capture the given agent name

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Raymond supported this idea  · 

  4. Historical Dashboard Report Schedule

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  5. Add a Holiday event on RingCX queues

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Raymond supported this idea  · 

  6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    127 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Raymond supported this idea  · 

  7. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Raymond supported this idea  · 

  8. Allow SCIM user extension creation without using a digital license

    18 votes

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    Under Review  ·  7 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Raymond commented  · 

    This is also important for customers using both RingCX and RingEX - SCIM provisioning consumes a RingEX license for a user that will only have a RingCX.

    Without allocating the RingEX license, we can't automatically provision users into the RC main service

    Raymond supported this idea  · 

  9. Email alert when all logged-in agents are in "working" state and callers are waiting

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  10. If no agent is available, do this condition

    8 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Raymond commented  · 

    It would also be ok to treat the situation that no agents are available/engaged the same as no agents being logged in. ie: in our case, we'd report a "we're temporarily closed, please leave a message" in both cases

    Raymond supported this idea  · 

  11. Ring CX Place in Queue announcement to be able to play multiple times

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Raymond supported this idea  · 

  12. Add Audio Settings (Noise Suppression) to RingCX Browser Version

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  13. Agent State Changes while Engaged

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  14. Post call status to remain the same as the pre-call status for the agents/supervisors

    12 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  15. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    208 votes

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    Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Raymond supported this idea  · 
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    Raymond commented  · 

    We had a PSTN caller spoof a ringcentral managed/hosted number and call another ringcentral user. As a result, the call looked completely trusted, as ringcentral then included the real users caller id.

    I understand the complexity in blocking all spoofed PSTN calls, but it should be possible to have the ringcentral network tell the client app that the call is from an external PSTN network, and then the cleint app can then compare to the numbers in its phonebook - if a call is coming in from a PSTN with a DID of a number in the phonebook, then mark the caller ID as "potentially spam" or similar.