Settings and activity

16 results found

1. Exclude digital identities in bulk

   7 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Aug 3, 2026

2. Separate Email and Call Handle Time Metrics

   11 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Cooley shared this idea  ·  Jul 1, 2026

3. Account-Wide Holiday Settings and/or Holiday Templates

   255 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Mark Cooley supported this idea  ·  Mar 9, 2026

4. Outbound Caller ID Search

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Feb 18, 2026

5. Severity Level- Display on the main view of the "My Case Portal" and on the "Case Details" Page within support portal

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Jan 8, 2026

6. Be able to delete emails or create a completed folder in RingCX

   2 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Jan 7, 2026

7. Allow ability to set specific hours for Holidays

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Jan 7, 2026

8. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

   17 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Jan 5, 2026

9. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

   10 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Cooley supported this idea  ·  Dec 3, 2025

10. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Cooley supported this idea  ·  Nov 24, 2025

11. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Mark Cooley supported this idea  ·  Nov 11, 2025

12. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Cooley supported this idea  ·  Oct 30, 2025

13. Modify the text in the subscription email

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Mark Cooley supported this idea  ·  Jul 30, 2025

14. All Messages Conversation Search Enhancement

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    22 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Cooley supported this idea  ·  Jun 5, 2025

15. Wrap Time / After Contact Work

    163 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Cooley supported this idea  ·  Mar 12, 2025

16. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Mark Cooley supported this idea  ·  Nov 20, 2024