Settings and activity

30 results found

1. You need to create the ability to have the AI Receptionist line be the line that rings if no one answers their line.

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

2. Allow AI Receptionist to be a member of a Call Queue.

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

3. forwarding calls to AI Receptionist from a call queue

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

4. AIR backup Ext

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

5. Forwarding of calls from user extension to AI receptionist

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

6. call forwarding to ai receptionist extension

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   New  ·  3 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

7. Allow AIR to be an option for an incoming call queue group.

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Nov 18, 2025

8. Call Queue Log In/Out programmable key on phones

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 2, 2025

9. Call queue button on phone set.

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   1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 2, 2025

10. Callback list.

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Kyle commented  ·  Oct 2, 2025  ·  Edit…  ·  Delete…

    Would be nice for RingEX customers, but I think we'd have to upgrade to contact center for this feature. :(

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11. Group > Call Queues > Overflow Group - Ring Simultaneously

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    26 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kyle commented  ·  Oct 2, 2025  ·  Edit…  ·  Delete…

    That would be nice. A workaround for this wouldbe to create a new call queue and call it overflow. After so many minutes in the main queue, it will rollover to the overflow queue.

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12. Schedule Closed

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kyle commented  ·  Oct 2, 2025  ·  Edit…  ·  Delete…

    Hi. You should already be able to do this in the admin portal. You can go to Phone System > Templates > Site Call Handling. Create a new template for each holiday, and choose your call handling. There is an option to send to voicemail.

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13. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    38 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 2, 2025

14. Reports about agents being able to "Accept queue calls"

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  May 2, 2025

15. Physical phone accept queue calls status

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  May 2, 2025

16. Global Wrap Time for Users

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  May 2, 2025

17. Call Masking Company Wide

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Kyle commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

    You may be able to achieve this by applying a user template and updating the outbound caller ID settings there. Looks like you can choose through the restriction settings to only allow the company # to be used as the Caller ID.

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18. SMS/Text Templates

    81 votes

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    48 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

    Kyle supported this idea  ·  Oct 29, 2024

19. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024

20. Allow multiple users to respond to the main number texts

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    Planned  ·  20 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Oct 29, 2024