Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.
Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.
Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an unnecessary pause.
2. Internal Transfers: When a customer service agent transfers a call to a colleague, the internal "connecting" message can feel jarring and unprofessional.
3. High-Frequency Callers: Sales and support teams who rely on internal collaboration for every customer interaction are negatively affected by the constant message.
RYAN
shared this idea