Feature Request: Option to Disable Name Display for Inter-RingCentral Calls
We request the implementation of a new setting, likely within the Admin Portal, that allows an organization to disable the automatic display of a caller's name when the call originates from another RingCentral tenant.
This feature should be configurable on a granular level, such as:
Account-wide: A global setting for the entire RingCentral account.
User-specific: An option to disable the feature for individual users or user groups.
By Role: A setting that can be applied to specific user roles (e.g., agents, managers, etc.).
When this setting is enabled, calls from external RingCentral users would only display the phone number, along with standard CNAM information if available from a public database, but would suppress the name provided in the RingCentral metadata. The display would be similar to an inbound call from a non-RingCentral user.
RYAN
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