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  1. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremie supported this idea  · 

  2. Combine User List and User Device Export

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremie supported this idea  · 

  3. Disable "AI is taking notes" when on call

    188 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Jeremie supported this idea  · 

  4. Schedule Templates

    10 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremie supported this idea  · 

  5. Audit Trail Enhancements

    293 votes

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    76 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Jeremie supported this idea  · 

  6. Ability to see Forwarded Calls in Performance Reports

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jeremie supported this idea  · 

  7. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jeremie supported this idea  · 

  8. Call should not be detected as missed if it was answered elsewhere

    68 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.


    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US


    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Jeremie supported this idea  · 

  9. Ability to disable pop up on the incoming call using RingCentral app

    104 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jeremie supported this idea  · 

  10. Ability to Share a Ring CX Live Dashboard to Remote Team

    6 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jeremie supported this idea  · 

  11. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jeremie supported this idea  · 

  12. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jeremie supported this idea  · 

  13. Deskphone pairing

    17 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremie supported this idea  · 

  14. Differentiating Ring Tone for Incoming Calls

    124 votes

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    Planned  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremie supported this idea  · 
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