Settings and activity

58 results found

1. When call queue is full, route to an extension

   12 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jeremie commented  ·  Aug 25, 2026  ·  Edit…  ·  Delete…

   For call queues, there is already an option to transfer directly to an extension when the queue is full.

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2. Option to display original callers name on AI transcription during transferred call.

   128 votes

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   New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Aug 25, 2026

3. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   24 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Aug 21, 2026

4. Call Logs Not Displaying when Limitted to a Site Call Logs

   12 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Aug 21, 2026

5. admin portal view only access

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Jeremie shared this idea  ·  Aug 14, 2026

6. ability to view fax in admin portal

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Aug 14, 2026

7. Retrieving deleted Voicemail from RingCentral app-Desktop

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jeremie commented  ·  Aug 7, 2026  ·  Edit…  ·  Delete…

   It seems like a basic feature that you should be able to view a recently deleted voicemail in the app rather than having to go into the admin portal to retrieve it.

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   Jeremie supported this idea  ·  Aug 7, 2026

8. Omit Fax Cover Page regardless of email subject line

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Aug 5, 2026

9. Detailed report of abandoned calls in a call queue in analytics

   37 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Jul 16, 2026

10. voicemail response time

    7 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 16, 2026

11. Enable Super Admins to monitor voicemail activity and response rate via a report in Admin portal

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 16, 2026

12. Report that shows voicemails and missed calls

    19 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 16, 2026

13. Super Admin should be able to access voicemail recordings using the Call log report

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    15 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 16, 2026

14. Voicemail Peports

    12 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 16, 2026

15. Voicemail reporting

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 16, 2026

16. Bulk updating/copying Business Analytics dashboards

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    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie shared this idea  ·  Jul 1, 2026

17. Fax transmission notification to include copy of fax.

    103 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jeremie commented  ·  Jun 8, 2026  ·  Edit…  ·  Delete…

    This feature would be really helpful. It would seem simple enough since you can already attach a copy to received fax notifications via email. Just do the same for sent fax notifications.

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    Jeremie supported this idea  ·  Jun 8, 2026

18. Attach sent fax to transmission results

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jun 8, 2026

19. Option to change Profile Picture to Default

    118 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  May 26, 2026

20. Mark Fax Read in Call Queue

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie commented  ·  May 8, 2026  ·  Edit…  ·  Delete…

    Without this feature, the messages box fills up with "unread" faxes that have already been handled with the email sent to the user(s). It causes unnecessary storage for faxes.

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    Jeremie supported this idea  ·  May 8, 2026