Settings and activity

21 results found

1. Feature Request: Correct Pronunciation by AIR

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Jeremie shared this idea  ·  Dec 2, 2025

2. Option to Correct AI Receptionist Voice Pronunciation

   12 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 2, 2025

3. Apply Template Scheduler

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

4. Turn off DND from Online account admin portal

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

5. Universal Search in Admin Portal

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

6. Ability to set desk phone admin password through admin portal.

   42 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

7. All Account Extensions Section in Admin Portal

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

8. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

9. Combine User List and User Device Export

   19 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Nov 18, 2025

10. Disable "AI is taking notes" when on call

    165 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    Jeremie supported this idea  ·  Nov 18, 2025

11. Schedule Templates

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

12. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Jeremie supported this idea  ·  Oct 23, 2025

13. Ability to see Forwarded Calls in Performance Reports

    12 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Aug 8, 2025

14. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Aug 8, 2025

15. Call should not be detected as missed if it was answered elsewhere

    62 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Aug 8, 2025

16. Ability to disable pop up on the incoming call using RingCentral app

    98 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jul 21, 2025

17. Ability to Share a Ring CX Live Dashboard to Remote Team

    5 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jun 3, 2025

18. Dashboard for agents and supervisors in RingCX

    63 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jun 3, 2025

19. Sync RingCentral Desktop Application With RingCX

    279 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Jun 2, 2025

20. Deskphone pairing

    15 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  May 13, 2025