Settings and activity

39 results found

1. Mark Fax Read in Call Queue

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jeremie commented  ·  May 8, 2026  ·  Edit…  ·  Delete…

   Without this feature, the messages box fills up with "unread" faxes that have already been handled with the email sent to the user(s). It causes unnecessary storage for faxes.

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   Jeremie supported this idea  ·  May 8, 2026

2. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Feb 27, 2026

3. Silence Transcribing Announcement

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Feb 27, 2026

4. i would like to add to the end of AI conversation : thank you for calling company name and have a great day!

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Feb 27, 2026

5. Phone Number out of Service - Notification

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   New  ·  4 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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   Jeremie commented  ·  Feb 27, 2026  ·  Edit…  ·  Delete…

   In our setup, phone numbers that are not in use will provide a similar recording if the number is moved to "inventory." Simply search for the numbers in use, check the number and click "move to inventory" at the top of the page. Then, calls to this number will get a recording that says "The number you have dialed is not in service at this time. Thank you for calling. Goodbye."

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6. Additional Outbound Call Filters

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Feb 27, 2026

7. Include All Phones on the Licenses and Inventory Report

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   Jeremie supported this idea  ·  Feb 27, 2026

8. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

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   Jeremie supported this idea  ·  Feb 27, 2026

9. Allow 911 notification email/SMS recipients to be specified by location

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   Planned  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 18, 2025

10. Have a monthly breakdown of monthly results if the date range selected is by year

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Dec 4, 2025

11. Details of Refused calls in Analytics report

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    Jeremie supported this idea  ·  Dec 4, 2025

12. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

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    Jeremie supported this idea  ·  Dec 4, 2025

13. Report that will show which prompt is selected from the IVR

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Dec 4, 2025

14. Shared contacts

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    Jeremie supported this idea  ·  Dec 4, 2025

15. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

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    Jeremie supported this idea  ·  Dec 4, 2025

16. wrap-up

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    Jeremie supported this idea  ·  Dec 4, 2025

17. Sync Real-Time Dashboard Edits After Sharing

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    Jeremie supported this idea  ·  Dec 4, 2025

18. Analytics: Ability to run a subscription on demand to email the report to specific users

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    Jeremie shared this idea  ·  Dec 4, 2025

19. Feature Request: Correct Pronunciation by AIR

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Jeremie shared this idea  ·  Dec 2, 2025

20. Option to Correct AI Receptionist Voice Pronunciation

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Dec 2, 2025