Settings and activity

31 results found

1. Allow 911 notification email/SMS recipients to be specified by location

   48 votes

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   Planned  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 18, 2025

2. Have a monthly breakdown of monthly results if the date range selected is by year

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

3. Details of Refused calls in Analytics report

   31 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

4. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

   11 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

5. Report that will show which prompt is selected from the IVR

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

6. Shared contacts

   18 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

7. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

8. wrap-up

   24 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

9. Sync Real-Time Dashboard Edits After Sharing

   27 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jeremie supported this idea  ·  Dec 4, 2025

10. Analytics: Ability to run a subscription on demand to email the report to specific users

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Edit…  ·  Delete…  ·  Admin →
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    Jeremie shared this idea  ·  Dec 4, 2025

11. Feature Request: Correct Pronunciation by AIR

    • 

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Jeremie shared this idea  ·  Dec 2, 2025

12. Option to Correct AI Receptionist Voice Pronunciation

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Dec 2, 2025

13. Apply Template Scheduler

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

14. Turn off DND from Online account admin portal

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

15. Universal Search in Admin Portal

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

16. Ability to set desk phone admin password through admin portal.

    42 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

17. All Account Extensions Section in Admin Portal

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

18. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

19. Combine User List and User Device Export

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jeremie supported this idea  ·  Nov 18, 2025

20. Disable "AI is taking notes" when on call

    167 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Jeremie supported this idea  ·  Nov 18, 2025