Settings and activity

46 results found

1. Stop Queue Call from Ringing on Offline Users!

   53 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 6, 2025

2. Allow a Call Queue to disable voicemail

   56 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 6, 2025

3. Add Public Holidays into the Call Queue Schedule

   64 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Christopher supported this idea  ·  Oct 6, 2025

4. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Christopher supported this idea  ·  Oct 6, 2025

5. Adjust how missed calls are categorized for group calls

   482 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Christopher supported this idea  ·  Oct 6, 2025

6. Give the user the ability to turn off call queue for each queue when in multiple call queues.

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 6, 2025

7. Queue calls and forwarding

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 6, 2025

8. Adjustable Que "Time Limit"

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 6, 2025

9. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   126 votes

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   Under Review  ·  32 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 6, 2025

10. Restrict users in accessing call queue voicemail on a generic desk phone

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

11. Allow Infinite Call Looping in Call Queue

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

12. advance call queue

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

13. Call Queue Pick Up members ability to turn off ringing

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

14. Allow call queue managers to modify managers in the queue

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

15. Call Queue Wait Settings - wait time

    47 votes

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    New  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

16. Feature Request – Dynamic Working Hours Toggle

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

17. Callback list.

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

18. MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER

    7 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

19. Group > Call Queues > Overflow Group - Ring Simultaneously

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    26 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

20. Option to answer limited number of active calls per call queue

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025