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Settings and activity

40 results found

  1. Retain Caller ID information regardless of blind/warm transfer type

    216 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Christopher supported this idea  · 

  2. Allow all extensions to send SMS from main Company extension

    225 votes

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    Under Review  ·  53 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Christopher supported this idea  · 

  3. Multiple recipient for faxes and SMS

    229 votes

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    Under Review  ·  35 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Christopher supported this idea  · 

  4. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Christopher supported this idea  · 

  5. Mute incoming call notifications while currently on a call

    572 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Christopher supported this idea  · 

  6. Shared SMS were multiple users can receive and send SMS on specific number

    816 votes

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    169 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Christopher supported this idea  · 

  7. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    12 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Christopher supported this idea  · 

  8. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher commented  · 

    Calls are being forward to CX, and the call backs are being sent to the transferring (forwarding ) person and not the original caller-ID (Customer)

    Christopher supported this idea  · 

  9. caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher commented  · 

    This is causing issues with call backs from customers. The transferring person is getting the automated call back and not the customer.

    Christopher supported this idea  · 

  10. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  11. Ability for Queue managers to be notified when call is waiting

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  12. In Call Queue Press 1 to Leave a Voicemail

    28 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  13. call waiting longer than 15 min & customise the number of callers in a call queue

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  14. Feature to disable Beeping for Call Waiting in queues

    48 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  15. Stop Queue Call from Ringing on Offline Users!

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  16. Allow a Call Queue to disable voicemail

    54 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  17. Add Public Holidays into the Call Queue Schedule

    63 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  18. Position in Queue, Estimated wait time, and Call queue caller call back feature

    223 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  19. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  20. Give the user the ability to turn off call queue for each queue when in multiple call queues.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 
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