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46 results found

  1. Enable a true DND presence sync

    172 votes

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    19 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

    Christopher supported this idea  · 

  2. Caller ID

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  3. Set a designated line key for specific calls.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Christopher supported this idea  · 

  4. Incoming call when in Meeting status

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Christopher supported this idea  · 

  5. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Christopher supported this idea  · 

  6. Have numbers show up as "From" on RollOver calls.

    47 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Christopher supported this idea  · 

  7. Copy IVR Menu

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Christopher supported this idea  · 

  8. Retain Caller ID information regardless of blind/warm transfer type

    225 votes

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    22 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    This feature allows for caller ID to transfer in these scenarios.

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Christopher supported this idea  · 

  9. Multiple recipient for faxes and SMS

    253 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Christopher supported this idea  · 

  10. Account-Wide Holiday Settings and/or Holiday Templates

    245 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Christopher supported this idea  · 

  11. Mute incoming call notifications while currently on a call

    574 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Christopher supported this idea  · 

  12. Shared SMS were multiple users can receive and send SMS on specific number

    1,355 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Christopher supported this idea  · 

  13. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    12 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Christopher supported this idea  · 

  14. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    50 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher commented  · 

    Calls are being forward to CX, and the call backs are being sent to the transferring (forwarding ) person and not the original caller-ID (Customer)

    Christopher supported this idea  · 

  15. caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher commented  · 

    This is causing issues with call backs from customers. The transferring person is getting the automated call back and not the customer.

    Christopher supported this idea  · 

  16. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  17. Ability for Queue managers to be notified when call is waiting

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  18. In Call Queue Press 1 to Leave a Voicemail

    29 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  19. call waiting longer than 15 min & customise the number of callers in a call queue

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 

  20. Feature to disable Beeping for Call Waiting in queues

    48 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Christopher supported this idea  · 
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