Settings and activity
42 results found
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97 votesUnder Review · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded Christopher
    
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42 votes Christopher
    
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9 votes Christopher
    
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218 votesNeeds More Information · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 respondedHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer. Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or later RingCentral Mobile App: Version 22.1.10 or later RingCentral Phone App: Version…  Christopher
    
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232 votes Christopher
    
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241 votesImplemented · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 respondedLearn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US  Christopher
    
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573 votesImplemented · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded
    This is now live! Check it out in app under Notifications and Audio AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
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    This is now live! Check it out in app under Notifications and Audio Christopher
    
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           · Christopher
    
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1,243 votesPlanned · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 respondedThis Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November. Thank you!  Christopher
    
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12 votes Christopher
    
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33 votesAn error occurred while saving the comment  Christopher
    
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7 votesAn error occurred while saving the comment  Christopher
    
 commented Christopher
    
 commentedThis is causing issues with call backs from customers. The transferring person is getting the automated call back and not the customer.  Christopher
    
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25 votes Christopher
    
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28 votes Christopher
    
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28 votes Christopher
    
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31 votes Christopher
    
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48 votes Christopher
    
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51 votes Christopher
    
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54 votes Christopher
    
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63 votesPlanned · AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 responded AdminJessica Hernandez
    (Community and Social Media Engagement Manager, RingCentral)
 respondedThis will be implemented in November 2024 as Call Queue Custom Rule Templates!  Christopher
    
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225 votesThe Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌 This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands. Learn more here: Managing greetings, wait messages, and music settings for call queues.  Christopher
    
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Calls are being forward to CX, and the call backs are being sent to the transferring (forwarding ) person and not the original caller-ID (Customer)