Settings and activity

42 results found

1. Site specific directory, Hide the company directory from specific users only

   98 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Christopher supported this idea  ·  Oct 20, 2025

2. Have numbers show up as "From" on RollOver calls.

   43 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 20, 2025

3. Copy IVR Menu

   9 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 20, 2025

4. Retain Caller ID information regardless of blind/warm transfer type

   221 votes

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   21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version 22.2 or later

   
   

   This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version… more

   Christopher supported this idea  ·  Oct 8, 2025

5. Multiple recipient for faxes and SMS

   238 votes

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   Under Review  ·  37 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 8, 2025

6. Account-Wide Holiday Settings and/or Holiday Templates

   241 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Christopher supported this idea  ·  Oct 8, 2025

7. Mute incoming call notifications while currently on a call

   573 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio
   Christopher supported this idea  ·  Oct 8, 2025

8. Shared SMS were multiple users can receive and send SMS on specific number

   1,353 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Christopher supported this idea  ·  Oct 8, 2025

9. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

   12 votes

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   Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christopher supported this idea  ·  Oct 8, 2025

10. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    35 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher commented  ·  Oct 8, 2025  ·  Edit…  ·  Delete…

    Calls are being forward to CX, and the call backs are being sent to the transferring (forwarding ) person and not the original caller-ID (Customer)

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    Christopher supported this idea  ·  Oct 8, 2025

11. caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher commented  ·  Oct 8, 2025  ·  Edit…  ·  Delete…

    This is causing issues with call backs from customers. The transferring person is getting the automated call back and not the customer.

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    Christopher supported this idea  ·  Oct 8, 2025

12. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

13. Ability for Queue managers to be notified when call is waiting

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

14. In Call Queue Press 1 to Leave a Voicemail

    28 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

15. call waiting longer than 15 min & customise the number of callers in a call queue

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

16. Feature to disable Beeping for Call Waiting in queues

    48 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

17. Stop Queue Call from Ringing on Offline Users!

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

18. Allow a Call Queue to disable voicemail

    54 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Christopher supported this idea  ·  Oct 6, 2025

19. Add Public Holidays into the Call Queue Schedule

    63 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

    Christopher supported this idea  ·  Oct 6, 2025

20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Christopher supported this idea  ·  Oct 6, 2025