Settings and activity

31 results found

1. When agents are available but none respond, or when all agents are busy or unavailable, route the customer to the SMS automated response.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Pauline supported this idea  ·  Oct 19, 2026

2. ability to choose device in call queue member to ring

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Oct 15, 2026

3. Hourly data in performance report

   14 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Oct 14, 2026

4. Remove SMS assign, reassign and resolve option on shared SMS

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Oct 13, 2026

5. ability to customized the message is SMS reservation

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Oct 13, 2026

6. reports for conferenced calls

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Oct 12, 2026

7. Call Log Email Delivery Settings for multiple extensions

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Sep 28, 2026

8. Request to add Arabic as a supported language for the AI Receptionist

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Pauline shared this idea  ·  Sep 21, 2026

9. Abilty to remove a saved phone number for recording a voicemail

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pauline supported this idea  ·  Sep 21, 2026

10. Group SMS from External Number

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 16, 2026

11. Allow Custom SMS Opt-Out Message Text on RingCentral Apps (Matching TCR Registration)

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 14, 2026

12. Removal of site code from the main site

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 11, 2026

13. Change SMS Content Sent by AI Receptionist

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 10, 2026

14. Request: Set up In-App Call Scripts in RingCentral

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 10, 2026

15. Increase Personal Contacts Limit Beyond 10,000

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 4, 2026

16. Option to change the site to an assigned multi-user device

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    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 4, 2026

17. Use of restricted number as an extension.

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Sep 1, 2026

18. Substitute Caller ID for SMS

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Aug 27, 2026

19. Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Aug 24, 2026

20. The customer is requesting a desk phone feature code that allows users to easily forward incoming calls to an external phone number when the

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Pauline supported this idea  ·  Aug 17, 2026