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34 votes
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Jerome
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2 votes
An error occurred while saving the comment Jerome
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I was looking for this exact scenario. We purchased a Rove 40 with B2 base from our RingCentral reseller. The intention was to replicate and replace wireless handset functionality we had with Shoretel. In our Shoretel environment we had 2 wireless hansets, a base station and 3 wireless repeaters to cover our entire facility. Worked great. After getting all of our Poly deskphones and this Rover 40/B2 kit from our reseller and started spinning up RingCentral, we discovered that we could only run one wireless handset with the one base and there were no provisions in RC for easily provisioning multiple wireless phones to the base, or for creating base extensions to increase wireless range in the building. Our reseller basically has shrugged their shoulders. And this request answers the question as to why Poly advertised their Rover and B-series bases as being able to handle multiple phones and range extension, while we can't do it in the RC environment. RC, really needs to dig into the Poly Rove product line and build out the auto-provisioning so that end users can take full advantage of the entire feature set of the Poly Rove devices.
Jerome
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2 votesJerome
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2 votes
An error occurred while saving the comment Jerome
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We have one Poly Rove 40 in our RC implementation and it does have access to the corporate directory. It isn't "one-touch". On the phone we have to select the Contacts menu, then Select Central Directory. It takes a number of moments to get to a search screen. You then have to type in 2-4 characters and click search to get a hit list of internal contacts. It isn't as graceful as the Shoretel IP9xx wireless phones and their access to the corporate directory, but it does function.
Jerome
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37 votes
An error occurred while saving the comment Jerome
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@Lisa, I presume that you are an RC admin at your workplace. First thing I'd do is start by going into your user profile. Go to Devices and Numbers, click on Add Phone and then select the device you'll have at home from the device inventory. Follow through with the rest of the sections in the Add Phone screen, and that should allow you to have 2 or more devices connected to your user. You'll need to have the new device in your RC phone inventory, and you'll want to have a few direct inward dial phone numbers sitting in your available inventory. You'll need both to be conveniently there to add a phone to your existing user. If the add phone process doesn't work, then you'll need to set up the new phone device as a hot desk. The device will still have to be registered in your RC phone inventory before you can make it a hot desk.
An error occurred while saving the comment Jerome
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You could set up the home line as a hot desk phone in RC, and then log into it when you are at home. We have many hot desk phones as we have some staff that do not have permanent desks and therefore when they land at a desk, all they have to do is log in to the hot desk phone at that desk and they have a device ready to use. You may also want to consider using the softphone in the RingCentral app on your home office computer. Just get a headset and take and make calls from the software on the computer, no device needed. You could also put the RC app on your mobile phone and it will ring you just like any mobile call. I also have one unique setup at my office where we have a user that has both a desk phone and a wireless phone. Both phones are registered to that user and simultaneously ring on inbound calls. We pay for RC on a per user basis. You'll want to check your contract, but in ours, we pay for the user regardless of how many devices they connect to RC or how they use RC (desk phone, wireless phone, app on computer, app on mobile).
Jerome
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49 votesJerome
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11 votesJerome
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26 votesJerome
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7 votesJerome
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3 votesJerome
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6 votesJerome
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5 votesJerome
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11 votesJerome
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23 votesJerome
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6 votesJerome
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3 votesJerome
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5 votesJerome
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7 votesJerome
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253 votesJerome
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4 votesJerome
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We need full support for Poly Rove devices in the RingCentral Portal, and we need RC to support the full feature set, so base station signal extensions, multiple wireless handsets being able to run of a single base station. All of this should be something we can configure inside the RC portal with minimal need for us to access the web server on the Poly Rover bases, except, say, for when we are installing a base for the first time.