291 results found
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Remove the announcement to announce yourself when doing a conference call
With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…
21 votes -
Company Branding for Text Messages
It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.
1 vote -
Saving a record of text messages
As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
9 votes -
Export text conversations to a PDF or other document.
Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
23 votes -
Option to change Profile Picture to Default
I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.
91 votes -
Disconnect call queue call when no call queue member is available
In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent option whether to wait for primary members or primary & overflow members).Today we had a fire drill, so all of the call queue members went offline, but callers just stayed in the queue until they hit their maximum caller wait time and got disconnected. This is a poor user experience. We would prefer to have…
11 votes -
Build in the functionality to add a non-RC number (a cell phone number) to my account so that I can text out as if I were using the cell...
... phone number.. When I'm on my laptop I'd like to use RC as my communication hub. Having the ability to text someone that is familliar with my cell number (non-RC) is important. The text back and forth should show on my Androic phone and in ring central.
1 vote -
A way to auto-enable log notes and sms for ALL users in my entire organization
My IT department does not want to give them the option of toggling it on and off in the dialer.
9 votes -
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
27 votes -
Add a 'copy' option within Glip (chat) when hovering over a hyperlinked (Callto:) number.
It's difficult (but not impossible, with practice) to either highlight or right-mouse click a number to copy for use in another program.See attachment for example of a possible solution:
28 votes -
Able to see what RC Application that user are using (Mobile or PC app).
If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
13 votes -
RE: "Edit Task" Window - Create a way to expand the "description" field
On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.
7 votes -
Global Company Address Book (External Users)
We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.
22 votes -
Caller ID name for outgoing text message
looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.
14 votes -
Text to Speech for voice mail greeting
In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you
17 votes -
Make columns adjustable for Task view
In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.
7 votes -
Call Log for SMS
We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
11 votes -
Option to disable the beep before a page
Give us the option to disable the beep when paging.
24 votes -
Ability to change the audio conference call hold music - same as user hold music choices
Ability to change the audio conference call hold music - same as user hold music choices
2 votes -
Add auto answer in the Ring Central unified app
This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
16 votes
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