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289 results found

  1. Text Message log

    It will be useful to have the ability to print a text message log

    15 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Remove the announcement to announce yourself when doing a conference call

    With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…

    24 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability to change the audio conference call hold music - same as user hold music choices

    Ability to change the audio conference call hold music - same as user hold music choices

    5 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Export text conversations to a PDF or other document.

    Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    26 votes
    Future Consideration  ·  8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Toll-free MMS Enabling

    User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.

    40 votes
    Future Consideration  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Allow RC users to make internal phone calls after business hours

    We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.

    36 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Option to change Profile Picture to Default

    I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.

    107 votes
    Future Consideration  ·  16 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Company Branding for Text Messages

    It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Saving a record of text messages

    As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.

    9 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Text to Speech for voice mail greeting

    In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you

    24 votes
    Future Consideration  ·  3 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  11. Caller ID name for outgoing text message

    looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    19 votes
    Future Consideration  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Build in the functionality to add a non-RC number (a cell phone number) to my account so that I can text out as if I were using the cell...

    ... phone number.. When I'm on my laptop I'd like to use RC as my communication hub. Having the ability to text someone that is familliar with my cell number (non-RC) is important. The text back and forth should show on my Androic phone and in ring central.

    1 vote
    Future Consideration  ·  0 comments  ·  Admin →
    How important is this to you?

  13. RE: "Edit Task" Window - Create a way to expand the "description" field

    On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    9 votes
    Future Consideration  ·  6 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  14. Global Company Address Book (External Users)

    We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.

    25 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. A way to auto-enable log notes and sms for ALL users in my entire organization

    My IT department does not want to give them the option of toggling it on and off in the dialer.

    9 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Make columns adjustable for Task view

    In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.

    8 votes
    Future Consideration  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  17. Conference/3-way calling Automatic recording

    Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.

    27 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Able to see what RC Application that user are using (Mobile or PC app).

    If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

    13 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Increase fax quality/resolution

    The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, illegible, and/or not recognizable by modern OCR systems. It's a functional issue. The backdrop is suboptimal rendering of even native black text files- all text and elements look as though they were rendered on a dot matrix system from the mid 90s.

    26 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Option to disable the beep before a page

    Give us the option to disable the beep when paging.

    25 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?
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