182 results found
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HUD columns
Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
12 votes -
Save custom status
I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.
63 votes -
Call Forwarding from an extension to a co-worker
It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…
1 vote -
Allow Dialer to be moved out the RC App window.
We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…
10 votes -
Team Calendar in New RingCentral App
Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.
32 votes -
Permit notifications when app is focused (new RC mutes when app in focus)
Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.
9 votes -
Hide User listing in directory
Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory
34 votes -
Allow super admins to change a user's pin without changing their password
The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
6 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out instructions here!
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Update CID On Forwarded Calls
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch
2 votes -
Add One Time Password text messages to be received
All of our secure softwares ask us to enter a one-time-password (OTP) in order to gain secure access to the portals. As of yesterday, RingCentral stopped supporting the receipt of these text messages. It would be great to be able to receive these text messages so we can access our workplace sites.
1 vote -
Get the Number a Call was Forwarded From
It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximate location and which location they are desiring service from. If the agent has to ask the customer what city and state they are located in the agent / business loses credibility with the customer.
1 vote -
"Off Hook" auto dialing
I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.
9 votes -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
Call Queue Voicemail Notifications in the App - Request / Idea
Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal.It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
1 vote -
Admin can Change User's Status via Ringcentral App
Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours
11 votes -
Temporary Call forwarding
W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app
1 vote -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
More Personalized Experience + Keyboard Shortcuts in the RingCentral App
You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
5 votes -
Hide Contacts from RingCentral Contacts List
I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.
51 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html -
Single Sign-On for Support Site
Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…
6 votes
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