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283 results found

  1. Admin portal, make departement drop down menu searchable or in alphabetical order

    Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Disable viewing of company contacts in a specific extension

    We would like to be able to not have the company contacts be viewable to all extensions.

    8 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Removing Inbound Caller ID

    I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

    7 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Option to change the default number of rings when users login to HotDesk

    When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Multiple Voicemail Greetings

    Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.

    210 votes
    Future Consideration  ·  58 comments  ·  Other  ·  Admin →
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  6. Callers can press a key in auto receptionist and be sent a text.

    This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"

    5 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Group Owned Inbound Fax Only Phone Numbers

    Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    21 votes
    Future Consideration  ·  5 comments  ·  Fax  ·  Admin →
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  8. Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

    Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…

    4 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Announcement Only Extensions- Post Announcement Destination Configurable

    RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    12 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Multi-Language dial-by-name in the IVR Menu

    We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.

    7 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Toll-free MMS Enabling

    User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.

    42 votes
    Future Consideration  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Ability to add a contact's extension number to the phone number when inputting a contact on the web version

    When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.

    10 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
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  13. Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

    My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Fax contingent recipient

    If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Fix Custom Rule Issue for Call Queue Members

    Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…

    4 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Allow Ring My Phone to be turned on/off by user with presence monitoring

    Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Allow Call Recording Notification To Be Customizable Per Queue

    We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.

    3 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Display our company logo alongside Caller ID to outgoing call recipients

    This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    15 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

    Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Send email confirmation after you have sent a text message

    Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes
    Future Consideration  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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