282 results found
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keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App
In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!
16 votes -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
8 votes -
Build in the functionality to add a non-RC number (a cell phone number) to my account so that I can text out as if I were using the cell...
... phone number.. When I'm on my laptop I'd like to use RC as my communication hub. Having the ability to text someone that is familliar with my cell number (non-RC) is important. The text back and forth should show on my Androic phone and in ring central.
1 vote -
Check SMS logs as an admin
we want to request to have an option to see who/what an extention has sent via text
5 votes -
Ability to change registration status of users
As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.
5 votes -
Cmd + Enter should send a new message in RC App
RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.
3 votes -
SMS forwarding settings
Forward SMS settings
55 votes -
Integrate local Mac Contacts within the app (like RingCentral Phone does)
This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…
15 votes -
bring call queue management into the app
Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
21 votes -
Ability to change the audio conference call hold music - same as user hold music choices
Ability to change the audio conference call hold music - same as user hold music choices
10 votes -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
Advanced searching for contacts
When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
59 votes -
It would be very, very helpful if we could receive a notification reminder for unfinished tasks.
lets say I want the floors mopped once a week. It doesn't matter which day so long as it gets done once a week. So I create a task for it and my employee gets a notification on Monday to mop the floors but if he doesn't remember to do it that day it is simply forgotten because there are no reminders. It would be nice if another notification was sent at least daily to remind the user that he/she has an uncompleted task. Everybody would benefit from this . It would help the employees to do a more effective…
1 vote -
Add whisper before connecting from IVR node
This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.htmlWanted to make sure it was entered as an idea.Our aim is to provide the best possible service, so knowing the context of the call before answering is very important.Add a phrase to every end node of an IVR tree or concatenate phrases at each node as the user traversed the tree.
2 votes -
Notifications: Task assigned/reassigned to me
Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.
84 votes -
Enable ability to add call queues to templates for new users
Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.
35 votes -
Remove completed tasks from queue, not delete.
When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.
36 votes -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
25 votes -
Add text message reporting/tracking in call log or Analytics
We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.
12 votes -
Saving a record of text messages
As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
9 votes
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