214 results found
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Deactivate fax
Have an option to deactivate fax for users account
8 votes -
Be Able to Block Specific SMS Text Messages from a Specific Number
One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
8 votes -
Ability to use Emoji's in a Team Name
Currently unable to use any emoji in a Team Name. Would like to have that ability
8 votesHi all, thanks for this idea! The emoji on the team's name exists. Please update your app. Thank you!
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Remove Apps icon in RC app
They are very sensitive with Security concerns , they love the RC app client but needs a way to disable completely the App's integration icon and any app integration in all the RC app client.
7 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
While this feature is not natively available in the RingCentral App, your account admin can contact your RingCentral Account Manager to escalate this internally to have the app icon removed for your specific account.
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Ability to disable inbound faxing account wide
We use another solution to receive e-fax and were looking to disable the ability to receive fax on our lines.
7 votes -
External Group Text Messages
The ability to send group text messages to external receipients just like you can do with Google Voice.
6 votes -
Make un-assigning a number less cumbersome
I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to:Create a temporary extension. > move the number to that temporary extension. > then delete the temporary extension.The process takes about 7 clicks too many. It seems like there should be an "un-assign extension" option that I can click in my options menu.
5 votes -
Add ability to turn off recording announcement.
In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension, queue.
5 votes -
Automatically change status when busy in outlook
Ability for the status to change to DND or Busy when your linked calendar shows busy.
5 votes -
Differentiate Personnal vs Team Mention Notifications
As a user, if someone at mention me in a team, it requires my attention at a higher level than an team at mention.
5 votes -
Update CNAM
Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name is displayed when placing calls. It should not matter the type of phone you are calling. Especially when the majority of people use cellphones. Please help.
5 votes -
remove the press 1 to answer
Remove the press 1 to answer a call thing. Every time we try to disable it it screws up the phone system
5 votes -
Send Text messages to people outside of RingCentral
I would like to send text messages to people that don't use RingCentral to alert them for instance when an appointment is planned and the date is near.
5 votes -
Assign another admin to the group chat message
The customer wants the ability to assign an Admin to the other members of the group message if the creator/Admin is not in the account anymore.
4 votes -
Forward fax to multiple recipient
I know we can forward fax to multiple users via email but what we would like to happen is to forward it to their RC inbox instead of the email. Scenario : Agent will login to his RC phone app, and from their he should be able to receive faxes from a different extension or call queue for ease of access. Thanks!
4 votes -
Click-to-dial functionality within RC App
Need click to dial to function with the integrated app. RC Phone web browser integration is currently the only option
4 votes -
download all the call recordings automatically
Is it possible for me to download all the call recordings automatically?
4 votes -
Drag and Drop
Please add a drag and drop box so I do not have to spend 5 minutes looking for the file I just created when I have it open already.
4 votes -
SMS - Pasting Multiple Numbers In the SMS To Field
I can not believe in this day and age that you want us to enter each individual phone number to send a text. I am an insurance agent and I pull a list of cancels that have about 75 numbers and want to send a text message out weekly as a group and I can not do that and have it sent to each individual person that is just plain CRAZY!! I didn't realize and when I did send the text people were really pissed off that they were getting responses from all my other clients Please add this feature…
4 votes -
recovery folder for deleted SMS
can we add a recovery folder or deleted folder for SMS via RC app or online account
4 votes
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