When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or not). Two, when receiving a call from an automated dialing application, the call automated dialing application interprets this as a call that is answered and it starts the call (instructions, acknowledgements, etc.). Three, cannot accurately forward calls and setup ring cadences of RingCentral numbers as the call is perceived as answered.