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5 results found

  1. After hours - Exemption

    It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.

    2 votes
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  2. Create an "on-call" schedule capability

    Currently, we are missing an important functionality, which I'm sure others would like to see also - the ability to schedule our employees to be "on call" after hours. Our firm handles many levels of emergencies, and thus needs to be able to be contacted 24/7. We handle this by putting certain people "on call" on a rotating basis. For example, this month, I'm on call - so if someone has an emergency at 3am, my phone rings, but nobody else in the organization gets the call. Next month, someone else is on call... and we rotate that schedule throughout…

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  3. Update to TTS Voice

    The TTS voice sounds very robotic and hard to understand at times. With all the advances in AI, there should be some way of improving this. Not looking for anything hyper realistic, but I think anything would be an improvement over the current one.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  4. Have more than one "This call is being recorded" messaging for different locations within our organization.

    Currently there is only one way to change "This call is being recorded" message that will apply to all your locations within the admin portal. If you have locations with different names and would like to create a custom message for the different locations, there is currently no way to do so. I would like a way to edit a specific location with its own message that the callers hear when dialing their main numbers.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  5. Viewing Caller Menu Choices in Multi-Level IVR

    I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.

    5 votes
    Under Review  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?
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