388 results found
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Allow usage of IPv6 address for provisioning through web browser
Currently, RingCentral provisioning tools accessed through web browsers only support IPv4 addresses. As IPv6 adoption continues to grow across enterprise networks and ISPs, administrators working in IPv6-only or dual-stack environments face difficulties accessing the provisioning interface.
Proposal:
Enable full IPv6 compatibility for provisioning through web browsers. This would allow administrators to access and configure RingCentral devices or services using IPv6 addresses directly, without needing to rely on IPv4 fallback or NAT translation.Benefits:
Ensures compatibility with modern IPv6-only networks.
Improves accessibility and reliability for global deployments.
Future-proofs RingCentral’s provisioning tools as IPv4 becomes less prevalent.
Enhances security by leveraging IPv6’s…
4 votes -
Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones
Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.
Description:
We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…4 votes -
Desk phone/Teams integration
Desk phone/Teams integration
We have a user who is wondering if it is possible to make a call via their desk phone, but to then have the actual call go not through the desk phone, but through Teams and use their PC speakers/mic. Can this be done, or is this not supported?
2 votes -
Support Customizing soft keys on Cisco Phones
Support customizing soft keys using a key template for Cisco 8861.
5 votes -
usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Ability to Program Softkeys of Poly Phones to Dial Page-only Extensions Directly
The ability to program presence keys to dial paging extensions directly instead of dialing *84 and the extension number manually, which consumes time.
2 votes -
Bulk download of default password for Polycom
It would be a valuable feature to have the option to obtain the default RingCentral password for Polycom phones purchased from RingCentral. Currently, obtaining the password for each default setting can be troublesome and time-consuming.
2 votes -
Fanvil Speaker configuration
They want to be able to use their third-party device as a speaker
1 vote -
Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones
🔧 Feature Title:
Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones📋 Current Behavior:
Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.⚠️ Issue Description:
Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.🎯…
4 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550
Product(s):
Poly Edge E100
Poly Edge E550
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…3 votes -
Desk Phone
Would like to be able to use the desk phone to transfer and place calls on hold while logged into Ring Central.
1 vote -
Able to have beep sound for unread voicemail
Wanted to have a beep sound for any unread voiceamil on the deskphone
1 vote -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
1 vote -
Corporate Address book as the Default on the Desk Phone
We currently have the BT Cloud Work Corporate Address Book (LDAP) as the Main Address book when the users press the Dir button on the Yealink phones.
However when an update (Synchronization) is pushed out by the Cloud Servers, it reverts back to the Local Directory rather than the Corporate Address Book.
What would be great is for the option within the Cloud to make the Corporate Address book the default on the Yealink Phones, so that we don't have to keep going back into each phone to make this change, after a global update.1 vote -
Support for two headsets plugged into one device
Support for two headsets plugged into one device for training purposes
1 vote -
Support for SNOM PA1+ as a Provisionable Device
Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.
2 votes -
Include Earbay Headsets to the list of recommended headsets
Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.
2 votes -
RC provide a basic policy to restrict Device registration to/from customers WAN IPs.
RC provide a basic policy to restrict Device registration to/from customers WAN IPs.
1 vote -
Support to Door Access devices
Currently, Ringcentral doesnt have any support documentation for any Door Access device. We only have support documentation for Getting the SIP settings for manual provisioning
https://support.ringcentral.com/article-v2/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&product=RingEX&language=en_US but this doesnt include the configuring the feature to the Door Access devices1 vote -
Voicemail Phone Notification of desk phones should continue to be available for any unread messages even after reboot
Voice Mail Phone Notification (WMI) of desk phones is no longer available after loss of power or reboot. The backend only sends notifications to switch WMI on or off. It cannot detect if a phone has been rebooted, which might necessitate resending the WMI notification. Suggesting for WMI to stay even after loss of power.
2 votes
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