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Phone & Messaging

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17 results found

  1. RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:

    Arial
    Comic Sans
    Verdana
    Helvetica
    Tahoma
    Century Gothic
    Trebuchet
    Calibri

    In addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.

    3 votes

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  2. Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.

    2 votes

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  3. Allow RingCentral admins to see where voicemail emails are coming from by showing the IP address. This helps them keep an eye on security and fix any issues faster. They can control who sees this info and get alerts for any suspicious activity. Also, make it easy to connect with other security systems for better protection. This update gives admins more control, helps them stay on top of security, and makes it simpler to manage any problems that come up with voicemail emails.

    2 votes

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  4. Now that they have added the 'reminders' feature at the top it removed the 'bookmarks' to a sub-category. Please make it where you can organize the order so if you use one a lot you can have it there. Bookmarks used to be there and easy to click, now you have to make several clicks for the same result.

    2 votes

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  5. Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading

    2 votes

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  6. Have a standard user to toggle to specific call queue they are member of and not just the general call queue.

    2 votes

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  7. To have the option to view on the application if missed call from the call queue has been contacted by a different extension

    2 votes

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  8. Ring Central would keep a count how many calls and emails you have sent that day on the phone or text tab. This would make it much easier for those that have daily quotas to hit.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  9. The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  10. As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  11. It's convenient if we do have the option to upload/add contacts in bulk on the RingCentral app

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  12. A feature that would be really important to us would be having access for all team member to control turning on and off "afterhours"

    We work different hours and different shifts and by having "afterhours" available for all team members to control we can manipulate the call handling to ensure every call is handled correctly.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  13. Customer called in asking if its possible 2 different credentials on the same user extension

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  14. The Composability process was launched in December of 2019 as a way to hide or remove the Messaging capability in RC App. Reference https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit?usp=sharing As new employees join RingCentral it has become evident that this process is not easily understood, forgotten, or never trained. You can do a search in various RC App support teams and find this as a common topic to this day where our employees continue to seek guidance on this process. The process has become a post sales drag on many resources in the company, especially SEs. The request is to make removing or hiding Messaging…

    32 votes

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  15. The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…

    23 votes

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  16. Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    46 votes

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  17. In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you

    14 votes

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