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  1. This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    168 votes

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    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    43 votes

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    New  ·  5 comments  ·  Admin Portal  ·  Admin →
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  3. Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    13 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  4. Multiple fax recipients from main fax number

    54 votes

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  5. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    17 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    35 votes

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  7. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    19 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    29 votes

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  9. To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    15 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  10. the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    45 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…

    8 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    78 votes

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  13. Customer wanted to increase their accounts retention specially with Automatic call recording.

    48 votes

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  14. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    10 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    14 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  16. Customer is looking if its possible to user RingCentral numbers to sign up to service like Whatsapp, Skype or Viber.

    26 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  17. Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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