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335 results found

  1. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    21 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    40 votes
    New  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Inqueue Callback: Changing Number Confirmation Prompt

    Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    36 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.

    6 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. add minimum of 3 number of callers allowed in queue

    add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    23 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Call Queue Wait Settings - max callers in queue

    currently we can add up to 25 callers in queue.
    Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.

    21 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Call Queue - "Allow members to change their queue status"

    "Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.

    24 votes
    5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Call Recording Access for Queue Overflow Calls

    When a queue call has gone to the overflow queue and was answered by a member of the overflow queue, the user has no access to the call recording.

    It would be helpful to add an option to grant overflow member (who answered the call) access to the recording of overflow call.

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Allow Infinite Call Looping in Call Queue

    Background:

    The account is currently set to loop calls between two call queues.
    They wanted a feature in which call looping continues indefinitely until someone answers the call.
    Currently, it only allows the call queue to loop twice then the call disconnects and got the error "we're facing a technical problem, please try again later."

    8 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. Bulk Disable and Delete Call Queues

    Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Multiple site names - to be used as call que display information

    When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number

    Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Create reports for number calls transferred from call queue to another call queue

    Customer would like to create a report that will show the number of calls that been transferred from one call queue to another call queue

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Call Queue Notification

    To implement a notification for a call queue member when a call is coming from a call queue group

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. call queue key presses

    It will be more easier if there is an option on the call queue to created an automated system that allows the callers to press pound or any key presses to be forwarded to a dedicated voicemail extension.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Add the ability to push custom rules for Call Queues to the call Queues template

    As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    22 votes
    2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Have the availability to disable the "Accept Queue Calls" feature in settings

    RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.

    16 votes
    2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    7 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. allow the mobile app to be used like the browser extension.

    Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.

    1 vote
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. RingCX- Option to tell callers how many other callers are ahead of them when a queue is full

    Requesting Option for RingCX to tell tell callers how many other callers are ahead of them when a queue is full.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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