2830 results found
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Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
66 votes -
Ability to dial out while there is an incoming call
Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.
82 votes -
Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
48 votes -
Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
154 votes -
Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
136 votes -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
76 votes -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
15 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
21 votes -
Switch to toggle back to the Old RingCentral App Layout
Ability to have the ability to go back to Old RingCentral Layout
47 votes -
Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar
Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.
We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).
4 votes -
Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.
Benefits:
- Enhances value for paying customers by providing immediate access to new features and fixes.
- Allows early feedback on new functionalities.
- Improves user experience with up-to-date software.
Implementation:
- Automate update rollout for paid accounts.
- Notify users of their priority status and upcoming updates.
- Collect feedback on new releases.
- Promote this feature through customer communication channels.
15 votes -
Allow all extensions to send SMS from main Company extension
We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
139 votes -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
11 votes -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
7 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
3 votes -
configurable change time of presence status to inactivity
current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.52 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
26 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
10 votes -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
2 votes -
Include LEVN Wireless Headsets as a recommended headset option.
Include LEVN Wireless Headsets as a recommended headset option.
3 votes
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