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2852 results found

  1. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    73 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.


    Thank you!

  2. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    54 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    85 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    159 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    163 votes
    Under Review  ·  22 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    7 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    11 votes
    New  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    19 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    79 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. RingCentral Video : display upcoming meetings without any calendar integration

    Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    16 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    5 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Allow all extensions to send SMS from main Company extension

    We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    165 votes
    Under Review  ·  39 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    22 votes
    New  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Switch to toggle back to the Old RingCentral App Layout

    Ability to have the ability to go back to Old RingCentral Layout

    48 votes
    Under Review  ·  21 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    15 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. settings options to separate queue calls vs direct calls ringtone

    we need settings options to separate queue calls vs direct calls ringtone

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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