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2776 results found

  1. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    74 votes

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  2. Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    31 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  3. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    145 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  4. The caller wanting to make sure multiple users can receive faxes and SMS.

    105 votes

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  5. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    61 votes

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  6. Ability to have the ability to go back to Old RingCentral Layout

    46 votes

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  7. Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    18 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  8. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    49 votes

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  9. Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    12 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    97 votes

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  12. Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Have the option to remove guest users from the RC app instead of blocking them.

    21 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated

    20 votes

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    3 comments  ·  Application  ·  Admin →
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  15. 9 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  16. RC Meetings. Cloud Recording defaults to Speaker View

    When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
    When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
    Please explain a solution.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.

    8 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  18. I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    58 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  19. Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.

    12 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

    16 votes

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    0 comments  ·  Application  ·  Admin →
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