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  1. Ability for Super Admins to Duplicate Teams that have more than 100 members

    8 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  2. Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    6 votes

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  3. This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.

    Workflow description
    - User role identification: upon account creation, the system identifieds user's assigned role
    - Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
    - Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resources

    Benefits of having this workflow
    -…

    6 votes

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  4. The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.

    In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.

    Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…

    6 votes

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  5. 7 votes

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  6. Additional details for the feature that you are requesting:
    1. What is your use case for this feature request?

    We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
    What problem are you trying to solve or what problems does the current functionality cause?
    Ring central has no search capabilities for public records in any consolidated way.
    How do you want…

    2 votes

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  7. If a group is being flooded by messages, and the admin needs to reset the discussion, they can make the group read-only for a set time (10min-1week) allowing only admins to post. After the timer, the group would reset to its original posting permissions. This could be set to prevent all non-admin users from posting, or apply to specific users within the group.

    2 votes

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  8. Allow RingCentral Channel to receive email from an external email or third party application

    2 votes

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  9. When using "@" mentions, the user's entire name is inserted and highlighted. Allow the user to backspace into the user's @mention to delete the last name. E.g., typing "@John Smith" highlights the entire reference to "@John Smith" and pressing backspace deletes the entire mention. Pressing backspace would instead delete the last name leaving only "@John". (Microsoft has implemented this in Outlook if you'd like an example.) No ambiguity is created since the @mention still references the original user and not any other John in the organization.

    2 votes

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  10. All admin roles should have access to or have the option to manage Private and Public Teams

    4 votes

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  11. Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.

    4 votes

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  12. I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.

    2 votes

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  13. @ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.

    1 vote

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  14. Asking for the feature that you can see the messages sent to a person/team if the user or any member of the team has "seen" the messages I sent.

    Just like on the social media application that there is a "icon" to show that the person has seen the message I sent him/her.

    1 vote

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  15. Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.

    1 vote

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  16. As a notification setting—allow the user to set quiet times, so that they are not alerted with notifications, on Lock Screen or Notification Center. Use case would be for users to set quiet times during weekend or certain hours of the day after normal business day working hours.

    1 vote

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  17. An alternative for MMS distribution, the inclusion of chat images sent is a viable option.

    1 vote

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  18. Have the freedom to simply uncheck/check the team messages under the users' role to remove/hide them.

    2 votes

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  19. When I'm not staring at the Ring Central app, I've learned that I miss several messages due to no audio alert. Would it be possible to have quick short ding when a new message is received?

    2 votes

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  20. in a group of 3 persons let us say person A added a comment

    person A added another normal message which is related to first message

    now let us say person B added a reply using reply button on person A's very first message, now it will appear as latest, breaking the order of messages which makes it hard for others to read the conversation for example person C won't be able to read the messages in order which can confuse him even though it has timestamps

    1 vote

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