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Phone & Messaging

Phone & Messaging

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  1. 4 votes

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  2. All admin roles should have access to or have the option to manage Private and Public Teams

    3 votes

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  3. Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.

    2 votes

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  4. When you work simultaneously with multiple chats you often read conversations somewhere in the middle. Like searching for quotes in one chat and posting them into another. Each time when you return back to one of such chats you are in the end of conversation and have to scroll up to get to the place you have left. So the proposal is to keep chat positions as for instance Telegram messenger does.
    This is for Desktop app, not sure how does mobile version work

    1 vote

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    0 comments  ·  Team Messaging  ·  Admin →
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  5. Have the freedom to simply uncheck/check the team messages under the users' role to remove/hide them.

    1 vote

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    0 comments  ·  Team Messaging  ·  Admin →
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  6. It's understandable that being able to see the private groups in search results implicitly means you have joined them. But with only a locked icon next to them in comparison to the "Joined" label for the public groups, it can be a little confusing. I think an explicit "Joined" label for the private groups can make the search results less confusing.

    1 vote

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    0 comments  ·  Team Messaging  ·  Admin →
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  7. Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment

    8 votes

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  8. Currently, you cannot add subfolders in the RingCentral app for organizing messages. Having subfolders would be great to help with organizing conversations, especially when you are a part of hundreds of teams but don't want your sidebar to be full of each individually listed folders. A multi-leveled approach would help maintain a clean UI while boosting efficiency in communicating via chat.

    12 votes

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  9. co-workers often request or state they need a phone or video call. It would be helpful to a record of made, or missed calls within a chat to confirm if that call had been made/attempted. The video and phone shortcuts are within this chat, just show me a time stamp of when they were used within the chat.

    5 votes

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  10. In the app for messaging, could the message we sent be on the right side of the screen like in Teams, and the other members messages be on the left side? It's so hard to read right now with everything on the left side.

    9 votes

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  11. Give user's the ability to create, edit, delete, store, manage and use Canned Responses in all RC App messaging. Rather than continually typing the same/similar responses over and over, allow the user to select from their Canned Responses.

    3 votes

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  12. When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.

    4 votes

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  13. All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec.Example 1, without code spec, should only be formatted as monospace and maybe try to autodetect code language.It turns out this editor for ideas HAS the tripple backtick functionality so I can not type it here, LOL... i'm gonna improvise testing theplay field should result in1 | testing the2 | play fieldExample 2, with code language spec for code highlighting, like you already do for snippets. php$x = new MyClass(); results in…

    18 votes

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    Planned  ·  2 comments  ·  Team Messaging  ·  Admin →
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  14. Ability to set a reminder about a message. You need a way to "remind me in x days / x hours / tomorrow / next week" etc about any particular message

    4 votes

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  15. I would like to be able to mute all conversations within a folder by one simple click. Over time, I get added to more and more teams that I would like to be a part of but not receive notifications for it. Thus, I end up muting a ton of conversations. To improve this use case, we could allow the feature to mute all conversations inside of a folder. Additionally, it would be great if we could allow any new conversations added to this folder to be auto-muted upon addition.

    2 votes

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  16. To be able to select different fonts when sending text or direct messages.

    2 votes

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  17. We can't delete tasks or remove them from already deleted groups.

    60 votes

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  18. On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app.Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to scroll through a tiny window to see what I was typing. Also, when editing, part of the text is simply cut off and disappears if you save the task. This is very inconvenient and interferes with work. Please fix this bug.

    58 votes

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  19. Lots of blank lines, can only copy/paste Messages 1 screen at a time vs. selecting multiple consecutive lines for a longer conversation with someone, etc.

    2 votes

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  20. Option to Delete Default Team

    3 votes

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