351 results found
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Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
25 votes -
Add option to automatically mark faxes as "Read" upon successful automatic printing
We use the "Automatically print incoming faxes" feature in our pharmacy so that paper copies act as our physical workflow queue. However, because the RingCentral app leaves all automatically printed faxes as "Unread," our digital application is constantly cluttered with massive unread message badges.
Please add a checkbox under Settings > Fax that allows users to toggle: "Automatically mark incoming faxes as read once sent to the printer." and unsuccessful printed file should be marked *** unread. This will prevent staff from getting confused which file will iss missing.
5 votes -
tag faxes for review from other team members
tag faxes for review from other team members
4 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
6 votes -
I would like the capability of forwarding incoming faxes to my desktop folder.
I need all my incoming faxes to directly import to my desktop in a file folder so that my software can pick it up and upload it.
14 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
9 votes -
Convert Fax from PDF to TIFF
Currently TIFF format is not working. Please have an option to convert the default format of attachments from PDF to TIFF for all future inbound / outbound faxes from our RC applications
2 votes -
Allow RingCentral App for Print-to-Fax Settings without ATA Device
We would like to request the ability to enable the Print to Fax feature within the RingCentral app without requiring an ATA device to be set up. Our goal is to allow RingCentral applications to send fax documents directly to designated printers so that they are printed immediately, bypassing the need for any ATA hardware.
12 votes -
ability to receive fax but disable outbound fax per user
When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax
3 votes -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
Support More Than Three Concurrent Device Logins for RingCentral Fax
I would like to request an increase to the current three-device login limit for RingCentral Fax. Many users need access from multiple devices, such as desktops, laptops, and mobile phones, and the current limit can be restrictive. Allowing more device logins would improve flexibility and productivity while supporting today's multi-device work environments.
2 votes -
Have the ability to Block Faxes that does not have a Caller ID
Customer is requesting the ability to block incoming faxes that do not have Caller ID. Current system limitation: only available option is Call Screening for “No Caller ID,” which applies to both voice calls and fax traffic. Customer specifically wants fax-only Caller ID filtering without impacting incoming calls.
3 votes -
Fax transmission notification to include the name of the contact
The customer needs to see the name of the contact/business, not just the phone number, where the fax is going to. This needs to be included on the fax transmission notification.
2 votes -
Request to enable MFA for individual users when initiating outbound faxes through the RingCentral app.
For example, when a user accesses the Fax tab and clicks “Send New Fax,” MFA authentication should be required before they can proceed with sending the fax.
This added security measure will help ensure that only authorized users are able to send outbound faxes.2 votes -
Increase limit for Fax Cover Page notes
Customer is getting an error message "Please enter no more than 600 characters" in their Cover page notes.
2 votes -
Improve Fax Service Compatibility with Special Characters and Emojis in User Extension Names
We would like to request an enhancement to improve the compatibility and validation handling of special characters, Unicode symbols, and emojis within user extension display names, specifically for RingCentral Fax services.
In a recent support investigation, outbound fax functionality consistently failed for a user who had an emoji included in their extension display name. After removing the emoji and refreshing the user session, outbound faxing immediately resumed normal operation.
While emojis and Unicode characters are generally accepted in user profile names across the platform, certain backend fax services or integrations may not fully support these characters, leading to unexpected service…
2 votes -
Ability to change Company name in the fax cover page every time I send faxes
I have 4 companies that I need to send faxes from but I'm using just 1 fax number. I need to toggle company name or have options to change it
2 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
4 votes
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