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269 results found

  1. Print to fax directly from the browser or other application using RC App print to fax plug-in

    When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)

    When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
    In ther words, only 1 attachment is allowed at a time.

    Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in

    9 votes
    New  ·  3 comments  ·  Fax  ·  Admin →
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  2. Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    15 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
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  3. When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  5. The customer wants to resend failed fax with option to edit the recipient's fax number. Does not want to start again in sending a new fax.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  6. Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.

    We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…

    3 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
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  7. Being able to view attachment to a failed fax

    19 votes
    New  ·  7 comments  ·  Fax  ·  Admin →
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  8. Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  9. We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  10. Allow co-recipients of Message-Only Extension to access faxes received in RingCentral app

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  11. The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  13. ability to add multiple user for fax account

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. Request to redeem deleted Fax logs using the Ringcentra Application

    18 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
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  15. Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.

    6 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
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  16. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    11 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  18. Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users. Currently the template for user bulk changes in RingEX doesn't include this.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. As Ring Central states, "It does not have to be used if not needed" regarding the cover page selection, but there is no option to select "None" in the cover page selection dropdown.
    Please add a "None" option under the cover page selection and develop this request as soon as possible, as it would be very helpful for many customers.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  20. A way to audit timestamp of when a received fax was opened.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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