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260 results found

  1. Allow to send faxes to non T38 transmission

    Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    14 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  2. RC App print to fax plug-in for multiple attachments

    Print to fax directly from the browser or other application using RC App print to fax plug-in

    When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)

    When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
    In ther words, only 1 attachment is allowed at a time.

    Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in

    7 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. User Template Cover Page

    When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. custom cover page in alphabetical order

    On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  5. Resend Failed Fax with Option to Edit the Recipient's Fax Number

    The customer wants to resend failed fax with option to edit the recipient's fax number. Does not want to start again in sending a new fax.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  6. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

    Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.

    We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…

    3 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  7. Inbound Fax Format Adaptation or Override Mechanism

    Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  8. Viewing failed fax attachments

    Being able to view attachment to a failed fax

    18 votes
    New  ·  7 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. retrieving deleted fax, past data retention policy

    Request to redeem deleted Fax logs using the Ringcentra Application

    18 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  10. Fax Sender Name

    Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.

    6 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  11. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  12. Fax icon removal in ringcentral app

    Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    11 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  13. Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users.

    Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users. Currently the template for user bulk changes in RingEX doesn't include this.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  14. I want "None" as option under Cover page drop down in Admin portal Login.

    As Ring Central states, "It does not have to be used if not needed" regarding the cover page selection, but there is no option to select "None" in the cover page selection dropdown.
    Please add a "None" option under the cover page selection and develop this request as soon as possible, as it would be very helpful for many customers.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  15. Ability to audit timestamp of when a received fax was opened?

    A way to audit timestamp of when a received fax was opened.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Have a single point of entry for faxes

    It will be helpful if we have an option for the customers to set up a single point of entry for their incoming faxes.
    This can be an extension which can handle all the faxes and we can set up a rule that sends the fax as an attachment based on which phone number the fax was sent to.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  17. add multiple user for a fax account

    ability to add multiple user for fax account

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  18. Fax Cover Page

    Customer would like have have both subject line and email body on the cover page note when doing efaxing.

    11 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  19. Edit Cover Page Template

    = customer wants to know how to edit cover page on the RC app
    = customer needs to edit the current vaialble cover page template on her RC app
    = explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
    = explained that it is an app limitation
    = customer understood, agreed to send FR on her behalf

    3 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  20. 2 ATA with 1 phone number

    A feature where 2 or multiple ATA can assign to a one phone number.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?
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