1660 results found
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Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
102 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
18 votes -
10 votes
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Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
8 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
remove the option to forward voicemail messages
Please allow us to remove the option to forward voicemail messages to other extension.
3 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesWe appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
14 votes -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
14 votes -
Improve Real-Time Manager Assignment Updates on RingSense Roster
Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.
We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.
Requested Improvement:
Optimize or redesign the hierarchy update process to enable near real-time or…2 votes -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
12 votes -
Notification which lets you know that an individual you are tracking on messaging turned to Green status.
Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.
1 vote -
turning off advertisement for AI
Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.
10 votes -
Unsent email
To have the option to retract or unsend the email notifications that send webinar recording links to attendees.
2 votes -
Hotdesk Log
There should be a way to see hotdesk log. Wants to have option to see who's user logout/login or used the specific hotdesk phone.
4 votes -
Load more function in CXone Mpower agent
When searching for a name, the results list is cut off. The 'Load More' option currently looks like a loading animation, so users don't realize they need to click it. Can we change this to a distinct button
2 votes
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