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1489 results found

  1. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    53 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

  2. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    8 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. Direct Dial Number for Paging Groups

    Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    4 votes
    New  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    9 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Permission to Block a User from Having the Visibility of IVRs from other Sites

    Permission to Block a User from Having the Visibility of IVRs from other Sites

    Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

    I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
    Ie i have got a user who is a site manager with…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Missed call should show on extensions that does not answer call in ring group or call queue

    when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Only allow Voicemail greetings to be changed

    If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Percent calculation with filters - Business Analytics

    The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    22 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. remove ad from email notification

    Please remove the ad from the email notification

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Click-To-Dial Key Pad For Chrome Extension

    Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    Assign user extension to delegate even if the user is part of the call queue group.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. An option to Mark calls in RingCentral application

    We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Call waiting / Busy

    A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    44 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. AI scoring for DFO

    Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. 1 Number (RingEx License) assigned to 2 desk phones

    I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    15 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    46 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. File Transfer Using Message in the Ring Central Application

    As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Increase the amount of folders available

    We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. Add an option to display the user's name for internal calls setting through the Web portal

    Add an option to display the user's name for internal calls setting through the Web portal

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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