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1410 results found

  1. As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    46 votes

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    6 comments  ·  Other  ·  Admin →
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  2. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    18 votes

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  3. A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    42 votes

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  4. when calls are not answered by an extension on a ring group or call queue should show as missed call.

    9 votes

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  5. 5 votes

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  6. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    31 votes

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    3 comments  ·  Other  ·  Admin →
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  7. Add a column or option to find the total number of calls without counting calls that were transferred more than once.

    7 votes

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  8. Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.

    15 votes

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  9. We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.

    We would like to have the name and phone number included on the voicemail notification.

    6 votes

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  10. When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.

    3 votes

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  11. Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.

    18 votes

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    4 comments  ·  Other  ·  Admin →
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  12. When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    22 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    6 votes

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  14. To have an option to Play an Announcement if calls are not answered on Limited Extensions

    6 votes

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  15. 2 votes

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  16. Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs

    3 votes

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  17. Summary
    This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.

    Current Issue
    Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…

    6 votes

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    2 comments  ·  Other  ·  Admin →
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  18. I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!

    10 votes

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    3 comments  ·  Other  ·  Admin →
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  19. Ability to upload custom ringtone for mobile app

    2 votes

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  20. Ability to add missed calls in performance report and subscription report.

    2 votes

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