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  1. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    25 votes

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    2 comments  ·  Other  ·  Admin →
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  2. When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    21 votes

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  3. Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.

    17 votes

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  4. Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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  5. It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.

    14 votes

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  6. Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    14 votes

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  8. In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.

    14 votes

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  9. Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    13 votes

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  10. Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.

    7 votes

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  11. ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

    6 votes

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  12. A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.

    12 votes

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  13. Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.

    11 votes

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  14. Option to create a notice (or task) from a line item of the call journal, which can be assigned to themselves or another colleague. The number of the called party should be automatically added to the note.

    11 votes

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  15. Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes

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  16. Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting

    11 votes

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  17. Forwarding of RingOut calls to external devices

    Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.

    11 votes

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  18. Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!

    8 votes

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  19. Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.

    10 votes

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  20. For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.

    10 votes

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