686 results found
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Workflows to be integrated with Shared Inbox
Workflows to be integrated with Shared Inbox.
This would allow customers to set up auto-responses using a shared inbox number.62 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on MMS.
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not work with MMS in the future as we completely launch the Business SMS Booster (Shared SMS Inbox).35 votesVery excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.
You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.
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Improve SMS Shared Inbox Visibility Across Assigned Users
Request to enhance the SMS Shared Inbox feature to allow all assigned users to view full SMS conversation history, including messages sent and received by other team members within the same shared inbox.
Currently, users (e.g., Ext. 101 and Ext. 102) can only see their own sent messages and not the responses or messages sent by other assigned users, resulting in fragmented and one-sided conversation views.
This improvement would help prevent duplicate responses, improve team coordination, and provide a complete conversation history for all users assigned to the shared inbox.
20 votes -
Support for Receiving Short Code SMS on RingCentral Numbers
Description:
Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).Background:
Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.Problem Statement:
Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:One-time passwords (OTP)
Verification or authentication messages
Alerts and notifications
Marketing or engagement messagesThis limitation forces…
24 votes -
Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
69 votes -
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
19 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
45 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
SMS Shared Inbox For User Extension
A feature is needed to enable an SMS shared inbox, where messages sent to a main number assigned to one user extension can also be shared with other user extensions as recipients.
12 votes -
Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder
Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.
While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the…
6 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
12 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
11 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
36 votes -
View SMS History of all users
The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.
8 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
15 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes -
sms
SMS Recipients should be increased. Currently, only one user can be set to receive SMS on the site level. This is very inconvenient. Also, Message-Only Extensions should be allowed as SMS Recipients.
4 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
3 votes
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