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412 results found

  1. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    18 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    35 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Creating a new text

    Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    9 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. SMS Text Templates

    I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    13 votes
    New  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Show entire SMS history when creating a new SMS like it used to

    On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    6 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. SMS Outbound Caller ID Change

    Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    52 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    49 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Receive Google Verification Codes using RingCentral Phone Numbers

    This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Please switch back to previous SMS format!

    This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    93 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    42 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    14 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    19 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Share SMS Template across all users in the account

    Share SMS Template across all users in the account

    36 votes
    5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    17 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Reporting on Numbers Associated with a TCR Campaign

    We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. When sending a "New Text" have it open the text message history after entering the phone number

    When you send a new text you now have to type the message before you can see the history of texts with that phone number. Please CHANGE IT BACK to the way it was! When you enter a phone number have it open the text message history and then write the text message.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. SMS Monitoring

    A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    37 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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