110 results found
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Custom Buttons in RingEX Client
It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.
7 votes -
RC App Side Menu Customization Globally
Enables customization of the RC app slide menu for all users at once
1 vote -
Subject: Request for Scheduled Status Automation Feature Category: User Presence / Productivity Enhancement Description: I’d like to reque
Subject: Request for Scheduled Status Automation Feature
Category: User Presence / Productivity EnhancementDescription:
I’d like to request a feature that allows users to automatically change their status (e.g., “Working From Home,” “In the Office,” “Do Not Disturb”) based on a recurring schedule—similar to calendar-based automation.
For example:
• Set status to “Working From Home” every Wednesday at 8:00 AM
• Revert to “In the Office” every Thursday at 8:00 AMThis would greatly benefit users who follow consistent hybrid work schedules and want their presence to reflect their availability without manual updates.
Why This Matters:
• Enhances operational transparency…
1 vote -
removal of the “Delete” option from the app for delegated users—even if it is currently grayed out
We would like to request the complete removal of the “Delete” option in the app for delegated users who have been assigned a task via the RingCentral app—even if the option is currently grayed out—to avoid confusion and prevent potential issues.
1 vote -
Allow to Customize the Default Tab when Opening the RingCentral App
It would be beneficial to provide our customers with the option to select their preferred default tab upon opening the RingCentral application.
Currently, when the RingCentral app is launched, it automatically opens to the Messaging tab. However, some of our customers prefer the Phone tab to be displayed by default when they open the app.
1 vote -
Scheduling Feature for Calls
Having a scheduling app for clients to be able to book a call at pre-determined times, while following all HIPPA compliance guidelines (eg., similar to apps like Calendly but HIPPA compliant).
1 vote -
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
19 votes -
Ability to hide the names of attendees who join the webinar
Ability to hide the names of attendees who join the webinar
1 vote -
Schedule Presence auto changes
Allow your Presence to be individually auto scheduled, ie. work hours, days off, etc.
3 votes -
On-demand call recording ability to record the call while still connecting to the dialled number
On-demand call recording ability to record the call while still connecting to the dialled number
2 votes -
Remove "Message" tab in RC desktop app
Is there a way we can remove the "Message" tab in the RC desktop app for certain users?
1 vote -
AI Assistance Receptionist
For the AI assistant gather information from the caller first before routing it to the desired routing.
1 vote -
Make Reminders More Noticeable
The feature of making a reminder for a chat message is great. It's better than how I used to do it before by marking a chat as unread. However, I do not pay much attention to the Reminders tab icon with the orange dot. It is not that noticeable. I would like Reminders to remind me in a more active way like the notification to join an RCV meeting that is about to start. And I also wish for it to have an option to either dismiss or snooze the notification just like the Outlook calendar event notification. I hope…
2 votes -
Status - Working hours
It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.
1 vote -
SMS Icon Location Optimization
I have noticed that it has become a little cumbersome to select a contact, click the 3 dots, then select the text icon. I would like to do this within 1 click (Hover, then click on Text).
Currently, hovering over a contact you get your options, however I believe there is no way to customize which icons you want to see.
For example, I'm not interested in seeing the "Message" icon and would rather swap it out for the "Text" icon.
To be clear, I'm talking about hovering over the contact and NOT the left panel which I know can…
2 votes -
Save RC app custom status
I was wondering if there is a feature where I can save my custom statuses? Every time RingCentral updates and logs me out, my statuses reset to default, and I have to save them all over again.
4 votes -
Retain or save custom cover page
A feature that allows users of the RC mobile software, including the RC app for iPad, to keep their personalized cover fax page
2 votes -
transcript when using Salesforece RingCentral plugin
Background: Agents will work from Salesforace events using click-to-dial function
Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.
1 vote -
Super admin Role on the Account are capable of Data export / Message Data Export
Super admin Role on the Account are capable of Data export / Message Data Export
4 votes -
Reorder Widget Buttons
Would like to be able re-order what buttons are available when in messages. So we can make Create Tasks the first button instead of having to click the "..." submenu.
1 vote
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