103 results found
-
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
18 votes -
On-demand call recording ability to record the call while still connecting to the dialled number
On-demand call recording ability to record the call while still connecting to the dialled number
2 votes -
Remove "Message" tab in RC desktop app
Is there a way we can remove the "Message" tab in the RC desktop app for certain users?
1 vote -
AI Assistance Receptionist
For the AI assistant gather information from the caller first before routing it to the desired routing.
1 vote -
Schedule Presence auto changes
Allow your Presence to be individually auto scheduled, ie. work hours, days off, etc.
2 votes -
Status - Working hours
It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.
1 vote -
SMS Icon Location Optimization
I have noticed that it has become a little cumbersome to select a contact, click the 3 dots, then select the text icon. I would like to do this within 1 click (Hover, then click on Text).
Currently, hovering over a contact you get your options, however I believe there is no way to customize which icons you want to see.
For example, I'm not interested in seeing the "Message" icon and would rather swap it out for the "Text" icon.
To be clear, I'm talking about hovering over the contact and NOT the left panel which I know can…
2 votes -
Retain or save custom cover page
A feature that allows users of the RC mobile software, including the RC app for iPad, to keep their personalized cover fax page
2 votes -
transcript when using Salesforece RingCentral plugin
Background: Agents will work from Salesforace events using click-to-dial function
Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.
1 vote -
Save RC app custom status
I was wondering if there is a feature where I can save my custom statuses? Every time RingCentral updates and logs me out, my statuses reset to default, and I have to save them all over again.
3 votes -
Super admin Role on the Account are capable of Data export / Message Data Export
Super admin Role on the Account are capable of Data export / Message Data Export
4 votes -
Make Reminders More Noticeable
The feature of making a reminder for a chat message is great. It's better than how I used to do it before by marking a chat as unread. However, I do not pay much attention to the Reminders tab icon with the orange dot. It is not that noticeable. I would like Reminders to remind me in a more active way like the notification to join an RCV meeting that is about to start. And I also wish for it to have an option to either dismiss or snooze the notification just like the Outlook calendar event notification. I hope…
1 vote -
Reorder Widget Buttons
Would like to be able re-order what buttons are available when in messages. So we can make Create Tasks the first button instead of having to click the "..." submenu.
1 vote -
Display Company Name instead of User Name when sending faxes
We need to have an option to display a Company Name instead of user name when sending out faxes.
5 votes -
RCV via browser ads option.
When a non-subscriber joins a meeting via a browser, they are automatically redirected to the RingCentral website at the end of the meeting. It would be beneficial to have the option to configure the redirect so that non-subscribers are directed to our own business website instead of RingCentral's.
1 vote -
Analytics Filter for Answered calls
We would like to request for a feature request on analytics where we can filter out the answered calls so it will Answered calls will only show in the report when we generate
1 vote -
On Call Calendar for automatic rotation
Calendar function for automatic On Call Rotation. After hours calls are forwarded to a different user every week to ensure that calls are not missed and emergencies are dealt with in a timely manner. It would be nice to be able to set a calendar to automatically roll the on call phone to the next person in line, rather than having to do it manually.
2 votes -
Apply Template Scheduler
Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
14 votes -
multiple conference group to dial in
ability to add another conference line for a different group and the ability to jump from one conference call to another without disconnecting .
1 vote -
Lock the RC App to prevent its use from a device
Lock the RC App to prevent its use from multiple devices without the need for the user to log out.
2 votes
- Don't see your idea?