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Phone & Messaging

Phone & Messaging

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63 results found

  1. Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.

    10 votes

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  2. Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    45 votes

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  3. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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  4. User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.

    8 votes

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  5. When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.

    Example
    Extension 11111
    Under this extension you add extension 22222 to a ring group so they both ring together.

    When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.

    3 votes

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  6. The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.

    4 votes

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  7. Customer wanted to add a option to know who added them on HUD and be notified

    2 votes

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  8. Allow the capability to change the label name of Yealink sidecars.
    RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.

    2 votes

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  9. When the HUD setting is configured to hide user names, there also should be an option to hide/prevent the duration that is shown. In order to account fully for security compliance this should not be shown to others (any call information).

    2 votes

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  10. Yealink T33G Gigabit Business Phone.
    We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).

    2 votes

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  11. Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.

    2 votes

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  12. When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.

    2 votes

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  13. Need to have a presence indicator on the SMS section on the RingCentral app for desktop, similar to the one in the Messages part, where you can see if the person is available or on call. Hope you can fix it for SMS section.

    2 votes

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  14. Need the ability for the system to automatically switch user status to available for example after 30 minutes to prevent people from forgetting to change their status back again

    2 votes

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  15. Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.

    1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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  16. It would be helpful to be able to set a notification to let you know when a coworker is off of a phone call/meeting.

    1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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  17. Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks

    1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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  18. 1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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  19. 3 votes

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  20. Client doesn't wanted to get the call notification if one of the extension he is monitoring gets a call. He just wanted to see the presence icon turns red if an extension is on a call.

    1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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