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130 results found

  1. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    38 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. Been able to toggle Whisper mode on/off

    Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off

    6 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    28 votes
    New  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. Keep HUD tab on incoming call

    When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    11 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Dialpad should be accessible on the HUD screen.

    Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    19 votes
    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  6. park

    Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Bring back the pre 2024 HUD on the desktop APP

    Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD

    15 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  8. Display & change your own status in heads up display - HUD

    It would be very useful to display and change your own status in the HUD.

    18 votes
    10 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  9. Hide phone number and caller id on HUD active call

    Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  10. outbound caller ID options on desk phones

    multiple different outbound caller ID options via presence on desk phones

    should be able to set specific numbers on each presence keys for outbound calls on just one phone.

    4 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  11. Retain caller ID when transferring external calls on Yealink and Mitel Phones

    When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  12. Presence Reboot Warning

    Hello!

    May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?

    Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  13. Consolidate Extensions and park locations on the pop-out version of the HUD.

    Consolidate Extensions and park locations on the pop-out version of the HUD.

    14 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  14. HUD transfer overide user settings for Voicemail

    Have calls transferred from HUD override call routing settings

    12 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  15. Seperate RingCentral App Status for Internal Contacts and Guests

    Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. Steps to Set Up Call Forwarding to a Delegated Line

    The client only shares the direct line with their customers, not the delegated number. When following the steps provided on the support site to configure delegated lines, calls made to the owner's direct line are received directly by the owner and are not forwarded to the delegated number. To ensure both the owner and the delegate can receive the call, additional steps need to be taken beyond what’s currently outlined in the support documentation.

    Steps to Set Up Call Forwarding to a Delegated Line when calling the diret line :
    Log in to the Admin Portal with admin access.

    -Go…

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  17. Request for Silent Monitoring Feature via Cell Phones in Engage Voice

    Customers would like the ability to silently monitor calls using their cell phones in Engage Voice. This feature would enable users to monitor calls discreetly without being noticed by the person on the call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  18. Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.

    ISSUE:

    Clients call in to RingCentral customer account via cellular device.
    Main line is answered by administrator using HUD on Desktop Application.
    We have found that caller ID name information will not flow through to the desktop App/HUD, even though it is showing on the physical desk phone associated to extension. On the physical phone it shows (example) "Tom Smith / 216-444-1234" but on the desktop application/HUD it shows "UNKNOWN / 216-444-1234"

    Why wont the caller ID name for cellular callers populate in HUD?

    This a huge inconvenience for clients using HUD as main answer for office and to monitor…

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. add hud to customize tabs

    We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.

    7 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Separate window pop-up

    When on a current call and an incoming call pop up, there should be a separate window pop-up.

    6 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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