87 results found
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Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
9 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
8 votes -
Call Park Ringing | Add option to not ring on everyone's phones when a call is parked
Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.
12 votes -
HUD status is not based on the Message side of the App
User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.
11 votes -
Sync presence status of RingCentral back to the Outlook / Exchange / O365
Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.
47 votes -
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
10 votes -
Remotely / from ServiceWeb Enable HUD for Mobile APP Users
For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.
5 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
2 votes -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
2 votes -
RingCentral app not to overwrite presence set through admin portal
RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.
Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.
4 votes -
External Number on Presence BT
Customer wanted to add external numbers to show on phone's screen for presence. Or if possible, speed dial numbers can be added to show in phone's screen.
3 votes -
Ability to answer the calls from other user using desk phone.
Ability to answer the calls from other users using the desk phone however the desk phone should not ring and the user should be notified by a blinking light in the desk phone only.
2 votes -
The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.
When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.
3 votes -
Global HUD updates to users
The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.
6 votes -
Warm Transfer call for Yealink T46U
When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.
It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first
2 votes -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
Consolidate Extensions and park locations on the pop-out version of the HUD.
Consolidate Extensions and park locations on the pop-out version of the HUD.
2 votes -
Calls are being count as missed when monitoring extension.
Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.
2 votes -
presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller
Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.
4 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes
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