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Phone & Messaging

Phone & Messaging

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107 results found

  1. Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    16 votes

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  2. We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.

    10 votes

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  3. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    5 votes

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  4. We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.

    3 votes

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  5. Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.

    29 votes

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  6. 5 votes

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  7. Allow users to create a generic OOO message.

    Separately, they could record the time frame they will be out of the office.

    This would (conceivably) allow them to record one message for reuse.

    Example:
    You have reached the voice mail for Veronica Lee.

    I will be out of the office from [variable-Start Date] to [variable End Date].

    I you need immediate assistance, please contact the Help Desk.

    If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.

    6 votes

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  8. The customer wants to be able to disable or remove the PIN/passcode when using their conference line.

    5 votes

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  9. After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times…

    5 votes

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  10. Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.

    3 votes

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  11. being able to remove my own direct number in the outbound caller ID settings

    2 votes

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  12. Currently, when a customer asks for a full-digit valid phone number to be whitelisted, we are opening up a base prefix of that number. The following reason was provided by Fraud Response to the customer:This is to confirm receipt of your signed Whitelist Agreement Form. New White Listed Destination(s): United Kingdom with phone part +44 7488... Please try your call again. We understand that you requested a specific phone number to be whitelisted. Please be advised that we do not whitelist entire phone numbers, we whitelist per destinations or phone part. Adding entire phone numbers restrict the message flow which…

    7 votes

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  13. Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.

    2 votes

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  14. Customer uses paging groups throughout their locations and they have programmed a softkey (with a custom config) on their hardphones to easily page the paging group at the location. They have some users at the locations that will use the RCApp and would like a way to easily access the paging group for the location as well. Currently, there is not a way to do this in the RCApp. Explored the possibility of creating a new contact and use the 84 plus the extension number of the paging group as the phone number. However, an error is generated because the

    2 votes

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  15. At the moment, when on an active call on the iOS Mobile app, if the device auto-locks during the call, it is difficult to access the keypad options including the ability to end the call.

    To end the call, or access any of the keypad options, you have to unlock your device and reopen the Ring Central app.

    Normal iOS behaviour when on an iPhone SIM call, or if using other communication apps like Teams, Google Meet etc, they retain the keypad and active call options at all times, even if the iPhone has auto-locked in the background.

    1 vote

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    1 comment  ·  General Phone  ·  Admin →
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  16. 1 vote

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    1 comment  ·  General Phone  ·  Admin →
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  17. If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).

    1 vote

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    1 comment  ·  General Phone  ·  Admin →
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  18. adjust the behavior of Mitel phones to pull the corporate directory on demand instead of booting up

    2 votes

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  19. Add the Functionality/option to remove the call decline button on the Ringcentral app for users. Sales reps are declining calls instead of silencing the ring tone.

    2 votes

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  20. The client is looking to see if there is a way to show the caller id of a voicemail left on the desk phone while listening to messages. They have yealink t46u phones

    2 votes

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