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485 results found

  1. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    89 votes
    Planned  ·  24 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. Streaming Music / Message on Hold

    Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    63 votes
    Under Review  ·  16 comments  ·  General Phone  ·  Admin →
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  3. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    21 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Longer ring time for deskphone/softphone

    Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    21 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. DND on Polycom VVX311

    A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.

    11 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Option for the user to choose the password set on their deskphone

    Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    23 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  7. Show True Caller ID vs BLF String

    Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.

    10 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Would like to have an option to just end the call if no one answers

    Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    12 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    33 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  10. update firmware of desk phone not delete custom config

    Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  11. Limited Extensions in Park Groups

    Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.

    7 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Assign 2 desk phones with 1 line

    Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.

    20 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Notification when call ends.

    Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    14 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    13 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Support for Yealink MP56 devices via Direct Routing 2.0

    Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Call Masking Company Wide

    I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. Deny call transfer to extension that are dialed incorrectly

    Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Remove password for Message-only Extension

    Option to disable password for message-only extension to access voicemail.

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Beeping tone when when the other party hang up the call

    An option to configure or disable the tone that the end-user hears when the other party hangs up the call

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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