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  1. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    15 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  2. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    21 votes

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  3. If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.

    For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.

    -This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.

    11 votes

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  4. The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.

    5 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  5. Feature request:
    Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.

    Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.

    Expectation:
    A…

    7 votes

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  6. We would like to have a DTMF Code for Call Forwarding from a deskphone.

    Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US

    7 votes

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  7. Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    17 votes

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  8. We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.

    11 votes

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  9. We need to implement the following:

    • No External Dial by Extension in IVR
    • No External Dial by Directory in IVR
    • No External Dial by DID
    • But allow internal calls and transferring external calls to the users.

    Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
    Teams, Zoom phone, etc can already do this.
    Ring Central also have a blog post which says the following:

    RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.

    https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/

    This statement…

    3 votes

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  11. Have the ability to set and hide phone number/ Caller ID when making warm/blind transfer calls

    4 votes

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  12. Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.

    33 votes

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  13. As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.

    3 votes

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  14. currently, Under Role permissions, the Meeting section has the option "Company Cloud Recording File List". We would like to allow Site admins to view Meeting cloud recording file list for their sites only. Currently, turning on "Company Cloud Recording File List" allows site admins to see the list for the entire company. Please change this feature from entire company to site. Thanks.

    4 votes

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  15. I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.

    3 votes

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  16. We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.

    3 votes

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  17. When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.

    3 votes

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  18. Allow users to create a generic OOO message.

    Separately, they could record the time frame they will be out of the office.

    This would (conceivably) allow them to record one message for reuse.

    Example:
    You have reached the voice mail for Veronica Lee.

    I will be out of the office from [variable-Start Date] to [variable End Date].

    I you need immediate assistance, please contact the Help Desk.

    If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.

    7 votes

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  19. i want to remove the sound when I am dialing a number on my ringcentral application.

    3 votes

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  20. Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.

    2 votes

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