Enable ability to add call queues to templates for new users
Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.
21
votes
Travis
shared this idea
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RQM
commented
We have about 30 call queues and we will soon have more. At the moment, we are adding one user to each queue, is there some option to add one user to several queues at once?