Admin access to Fax, Message, and call history for all employees using RC
I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.
Edgar
shared this idea
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Justen
commented
Part of running a Sales team is auditing and coaching. We use text messaging to connect to customers. The issue is we cannot see our Sales staff text histoy on the admin panel. This would be very helpful for auditing purpuses to make sure staff are using best practice. This would be similar to listening to phones calls to coach staff. Please imlemet this feature so we do not have to use a third party texting system.