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'Full Call Recording Playable in the RC App Including Call Prior to the Transfer' has been merged into this idea

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call recording to be in one file for merged/transferred calls

option for call recording to be in one file for merged/transferred calls

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Oliver Mark shared this idea  ·   ·  Report…  ·  Admin →
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  • Riza commented  ·   ·  Report

    We have a need when the same customer call is transferred to multiple agents/legs the recordings are saved separately they need to be combined as one recording.

  • Grace Anne Zoleta commented  ·   ·  Report

    Ease of access to the entirety of the call recording including the call from another extension prior to the transfer. It's easier to review a call.