The idea is to be able to export message conversations that you have will individuals so that in the event something is said during a conversation, someone show proof of the conversation.This would help in the event that someone within your company is leaving the company and you need to extract that information before the used profile is deleted in the event you need to show proof of the conversation later. This is exactly happening to me now. Our IT director is leaving and I have no way to archive or save the conversation in the event I need to reference it again because my company deletes the users profile with RingCentral and that also deletes the messages between myself and the individual. This happened before our department and our previous program director.